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Buzzkill83's avatar
Buzzkill83
Not applicable
7 years ago

Mass effect games are making my computer restart

All three mass effect games restart my computer without launching the game. I own Mass Effect 1 and 2 on Steam and 3 on Origin. When i run all three games the computer restarts. I can play all other games on the computer just fine. I have tried uninstalling and reinstalling everything from the game to Origin and Steam. I have updated all drivers, run all windows 10 updates, run the games in compatibility mode for windows xp Service Pack 2, deleted game cache and repaired installs, nothing has worked. Contacted EA support and got absolutely nothing of value from them. I can play everything else on the computer from the Jedi Knight games to Destiny 2. Only the Mass Effect games are giving me trouble. Any help with this completely asinine problem would be appreciated. 

17 Replies

  • Buzzkill83's avatar
    Buzzkill83
    Not applicable
    7 years ago

    Performance log Link:

    https://www.dropbox.com/s/5udq0fy0wgipwkg/performance%20log.CSV?dl=0

    I didn't receive errors when running the /restorehealth scan.

    I received this message when running the sfc scan:

    Windows Resource Protection found corrupt files and successfully repaired them.

    For online repairs, details are included in the CBS log file located at

    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @Buzzkill83 

    The AVCC3 (Analog Power Supply voltage) is all over the place, but so much that I think it is a invalid readout.

    Everything else looks fine.

    Do you have, or could borrow a PSU to test with?

    Please use the "MassEffect3Config.exe" under ">drive<:\Program Files (x86)\Origin Games\Mass Effect 3\Binaries"

    Disable Audio and set the game to windowed mode.

    Also choose the smallest resolution that is offered to you. > Test.

  • Buzzkill83's avatar
    Buzzkill83
    Not applicable
    7 years ago

    I have an extra psu that I could test but I was doing some reading on the radeon furoms and people were talking about gpu scaling, would that be something to try?

  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @Buzzkill83 

    GPU Scaling normally refers to a AMD technology that let you scale old game who are based on 4:3 aspect ratio to a modern 16:9 or 21:9 aspect ratio. 

    All Mass Effect games are capable of modern aspect ratio settings.

    Or do you refer to something else?

    Did you tried the steps I suggested?

    I would check if all power cables are firmly connected and if yes, with another wall outlet. (No multi socked.)

    If that don't works, test the PSU.

  • Buzzkill83's avatar
    Buzzkill83
    Not applicable
    7 years ago

    The windowed and audio thing worked, I also checked the power cables, there didnt seem to be anything wrong. What do you think causes this?

  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @Buzzkill83 

    It is very hard to diagnose something like this over the internet.

    My initial reaction was a power problem and I think that is still likely.

    The reduced resolution was suggested by me because the game needs way fewer resources in this state.

    Look if it works if you turn the audio on, then look if it works in Widowed mode at native resolution.

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