Forum Discussion

Anonymous's avatar
Anonymous
12 years ago
Solved

maximum activation limit reached

Hi...

I just reinstalled Mass Effect 1 on my new Laptop, the install seemed to go well and the activation code was accepted during install, however when I try to run the game I receive a message informing me that the activation limit has been reached and to contact EA support for help.

Could you please reset my Mass Effect 1 activations?

Please let me know if you need any further details...

(Activation code on the reverse of the manual is: [Redacted])

  • sundance31us's avatar
    sundance31us
    12 years ago

    This is the player-help-player forum and none of us have  the ability to issue new codes/keys or refunds. You'll need to get in contact with a Game Advisor direcly:

    Contact A Game Advisor
    https://help.ea.com/en/contact-us/ask

    1) Enter a short description of your problem in the textbox and click "Find Solutions"
    2) From the drop down boxes that will appear:
        a. Enter the game your problem is related to.
        b. Enter the type of issue you are having:
            - Account Management
            - Account Security
            - Billing/Purchasing
            - Codes: Online Pass/DLC/Promo
            - Connectivity/Performance Issues
            - Download/ Installation Issues
            - Game Play/In Game
            - General Questions
            - General Technical Support
            - Report Cheating/Harassment
            - Warranty
         c. Select Platform
    3) Click "Find Solutions"
    4) The most common issues fitting your description will appear; to continue simply click "I Still Need Help".

    The next screen will present the contact methods currently available.


    EA Support on Twitter

    @AskEASupport

    Hours of operation: M-F 9AM - 6PM CST.

    For tracked help, visit http://help.ea.com and click on Talk to a Game Advisor.

    Austin, TX · help.ea.com

6 Replies

Sort By
  • GryphenAU's avatar
    GryphenAU
    12 years ago

    Rob you need to go to EA help/ support not here...

    Plus remove your serial key from the post..

  • Anonymous's avatar
    Anonymous
    12 years ago

    I'm having the same problem.

    I purchased Mass Effect this afternoon via origin. At first I didn't even receive an activation code and it wouldn't run, I waited the best part of an hour for help, received a new copy of the game with activation code, uninstalled it and reinstalled it now I get the above message.

    I would like either a working version of the game or a FULL refund tomorrow please!

  • sundance31us's avatar
    sundance31us
    Hero+
    12 years ago

    This is the player-help-player forum and none of us have  the ability to issue new codes/keys or refunds. You'll need to get in contact with a Game Advisor direcly:

    Contact A Game Advisor
    https://help.ea.com/en/contact-us/ask

    1) Enter a short description of your problem in the textbox and click "Find Solutions"
    2) From the drop down boxes that will appear:
        a. Enter the game your problem is related to.
        b. Enter the type of issue you are having:
            - Account Management
            - Account Security
            - Billing/Purchasing
            - Codes: Online Pass/DLC/Promo
            - Connectivity/Performance Issues
            - Download/ Installation Issues
            - Game Play/In Game
            - General Questions
            - General Technical Support
            - Report Cheating/Harassment
            - Warranty
         c. Select Platform
    3) Click "Find Solutions"
    4) The most common issues fitting your description will appear; to continue simply click "I Still Need Help".

    The next screen will present the contact methods currently available.


    EA Support on Twitter

    @AskEASupport

    Hours of operation: M-F 9AM - 6PM CST.

    For tracked help, visit http://help.ea.com and click on Talk to a Game Advisor.

    Austin, TX · help.ea.com

  • Anonymous's avatar
    Anonymous
    12 years ago

    Well 4 days on from buying the game on Origin I still haven't been able to play it.

    I have spoken to 3 different advisors who have now escalated the issue on to a "specialist" who is apparently going to email me back. I've been waiting 3 days now.

    I won't be downloading or purchasing anything via Origin and will be very reluctant to buy EA products in the future.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Perhaps the uninstall of the previous one didn't remove all references to the registration key in the registry?  I'm not sure where I would start looking, but if you happen to know your original registration key, you could do a search in the windows registry on that and see if anything comes up.  (I would actually only search the first part before the hyphen)

    I don't have any better thoughts at the moment.  

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,070 PostsLatest Activity: 21 hours ago