Forum Discussion

Darkagician2's avatar
Darkagician2
4 years ago
Solved

ME: Andromeda: can't access Online

Hi everyone!
This might sound like a repetition of others' questions but no solution has worked in my case. I bought Andromeda before joining EA Play (Origin version/basic edition), joined EA Play and got it upgraded to deluxe edition, ended my subscription and now I'm "Missing Online Access". According to Technical support they deleted and re-added the basic edition to my account but it still doesn't work. I have already uninstalled it, repaired, deleted cache and deleted Origin completely with no effect. They asked me to post a question here to see if anyone has another solution, since they can't do anything else. 

The only solution I see is if I buy the deluxe edition during the next sale, but I shouldn't have to do it since it's not my fault
Thanks to Hiren from technical support for all the help provided

Now I tried to play the offline mode and also can't because I'm missing some content I had before. It says "Unable to load your save file because it is linked to game content that is no longer installed: Deep Space Pack / Deluxe Edition Pack. Please reinstall the content and try again.

Clearly there are still some traces of me having the deluxe edition, but technical support says they already uninstalled it. If someone can help, it'd be appreciated

Fourth time contacting an agent and they simply refused to continue talking to me. "Ankit" directly disconnected from the conversation and the next one was "Hemant" who dared say I bought my games illegally (from Instant Gaming, non trusted source but in no place says non trusted ones are directly illegally obtained) just to stop me from trying to get my game working. It's really unpleasant to have this kind of mediocre service. DON'T BUY EA PLAY

  • holger1405's avatar
    holger1405
    4 years ago

    @Darkagician2 

    Darkagician2 wrote:



    Now I tried to play the offline mode and also can't because I'm missing some content I had before. It says "Unable to load your save file because it is linked to game content that is no longer installed: Deep Space Pack / Deluxe Edition Pack. Please reinstall the content and try again.

    Clearly there are still some traces of me having the deluxe edition, but technical support says they already uninstalled it. If someone can help, it'd be appreciated

    The game saves you created while the Deluxe Edition was installed will not work until you have a Deluxe Edition again. If you have save games before that, this save games should work.

    For the problem itself, I would suggest to contact EAs Support on Twitter, or on  Facebook.

4 Replies

  • holger1405's avatar
    holger1405
    Hero+
    4 years ago

    @Darkagician2 

    Darkagician2 wrote:



    Now I tried to play the offline mode and also can't because I'm missing some content I had before. It says "Unable to load your save file because it is linked to game content that is no longer installed: Deep Space Pack / Deluxe Edition Pack. Please reinstall the content and try again.

    Clearly there are still some traces of me having the deluxe edition, but technical support says they already uninstalled it. If someone can help, it'd be appreciated

    The game saves you created while the Deluxe Edition was installed will not work until you have a Deluxe Edition again. If you have save games before that, this save games should work.

    For the problem itself, I would suggest to contact EAs Support on Twitter, or on  Facebook.

  • Darkagician2's avatar
    Darkagician2
    4 years ago
    @holger1405 Thank you. I hadn't tried to play a new game and 4 support agents didn't think about that either. I've re-installed it and it works just fine, only problem is still having no access to online features. I'll contact them now
  • Darkagician2's avatar
    Darkagician2
    4 years ago

    Ok, so I contacted them via Twitter and in less than 10 minutes they got it solved, just by deleting and re-adding the basic version. My first agent at support said she did the exact same thing, but that time it didn't appear as "new", this time the game was tagged "new", and that first time she even got slightly angry when I told her to try it again to see if a second try solved it. The agent that took my case on twitter said "I just removed all the other versions of Andromeda from your account and granted new entitlements for it 🙂 -Kat"

    Thank you Kat from twitter for the help, it's finally over 🥳

    All support agents should be notified of this solution, it has gone for over two or more years and they still try to solve it trough other methods.

    For anyone with this problem, contact them on twitter, and make sure to have the game tagged as "new" after they say they changed it, otherwise it didn't change anything. 

    Thanks to @holger1405 too, would have never tried to start a new game if it wasn't for you.

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,157 PostsLatest Activity: 2 days ago