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bable631's avatar
bable631
Seasoned Novice
10 months ago
Solved

ME3 PC Needs "Online Pass"

Hi! I am having an issue with Mass Effect 3 (2012) on PC. It is giving me an error when I try to click on the "Multiplayer" button. The error tells me that I need an "Online Pass" to use multiplayer features, but a little research has told me that the PC version of the game never HAD an online pass; only the console versions of the game had it. I have previously been able to play the multiplayer without issue. According to another user on the forums (https://forums.ea.com/discussions/mass-effect-franchise-discussion-en/pc-mass-effect-3-now-requires-online-pass/9240092/replies/9240094), this is an account entitlement issue, and only a support representative can resolve it. I tried contacting support, but I was transferred to another representative and sat in a queue for over an hour while it only got longer (number kept going up, not down). People on Reddit have suggested directly messaging EA Help on X, but I have received no response there. Can someone here help me? Thanks.

7 Replies

  • Xarlez83's avatar
    Xarlez83
    Rising Newcomer
    1 day ago

    Hello,

    First of all I'd like to thank you for interest and response in the matter.

    I got my case number assigned (#255021281) by first choosing ME Andromeda and then telling the chatbot it is indeed ME3 MP. 

    Please advise how to follow up with this one.

    Thanks and regards,

    Xarlez

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Xarlez83​ Hey, so in order for me to even look, there has to be a case, and an attempt to have live support handle it. It does not need to specifically be ME3 as they can change that when you talk to them.

    If you cannot get an agent period, that would be a different issue. When you go to the chatbot, what specifically is happening?

  • Xarlez83's avatar
    Xarlez83
    Rising Newcomer
    2 days ago

    EA_Shepard​ I also have exactly the same issue  - please help - on official EA help page there is no option to open ME3 case anymore. (Also I've tried that in the past and did not get it fixed). I own the game since like 2014 and cannot play online for at least 2 years now due to this :( I've already tried the steps mentioned above (registry cleanip, licence dir removal, repair, etc.) - I had the game originally on Origin (not on steam).

     

  • bable631's avatar
    bable631
    Seasoned Novice
    10 months ago

    Nevermind, I finally got this resolved after several tries with support.

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