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Hello @100lighness
Thanks for the DxDiag Dimi (Dimi like Dimitrios?)
We have a few problems here. Your Notebook is about 5 - 6 years old and and you're ruining a new Operation System on it.
The newest driver for your CPU graphic I could find are the driver you already running. They are from 2012 and written for Windows 7. This driver works on Windows 10, but it's certainly not ideal.
Furthermore, AMD moved the Mobility Radeon HD 5000 Series to Legacy Support some time ago, but at least there is a beta driver that provides full support for Windows 10.
Important: On a Notebook it's always preferable to run the drivers from the Notebook manufacturer, or in other words, first look at the HP website for newer drivers. Also, a beta driver is normally stable, but there is no guaranty for it, so if you perform an upgrade, you do it on your own risk.
In the end I would recommand that you try to run the game in Windowed mode before you try to load the beta driver. (Use the "MassEffect3Config.exe" under ">drive<:\Program Files (x86)\Origin Games\Mass Effect 3\Binaries" to activate the Windowed mode.)
Ok hi @holger1405, sorry i got lost, i was sorting out my laptop, deleteing things i dont need, repairing malfunctioning software, scanning for viruses etc..
I have manually now updated (as I think) every driver my laptop needs.. I opened as you told me Mass effect 3 in windowed mode. Still a black screen.
I would like to know a bit more about this beta driver, because as you described it, I have the impression it's quite dangerous to install it..?
Edit: Yeah, Dimi comes from Dimitrios 🙂
- holger140510 years agoHero+
Hi @100lighness or Dimi.
Dangerous is the wrong word.
See, every driver update, even with WHQL certificate drivers can lead to problems. That's why "Never change a running system" is still a good advice.
But your system is not running as expected and so installing this driver could help you. I just needed to make clear that there is a small risk and that only you can decide if you are willing to take it, because I have no idea if you can effort problems on this machine or if it is critical to your every day's work.
Be that as it may, I would like you to test some more.
In the Config.exe, set the resolution to your native Monitor resolution.
Then Change the windowed mode between "Standard" "Normal" and "Borderless" (the game must be closed) > Test
If that not helps try every setting (Resolution, Anti-Aliasing) at "Standard" and if that not works at "off"
Questions:
The game starts into that black screen? (There is no logo screen you can see before it goes black)
The game is not crashing? (It does not minimise the window and is does not stop working)
Did you waited a few minutes after you started the game to see if there is a change?
- 10 years ago
Hi there @holger1405 again,
so just in case something goes wrong i backed up my laptop onto and external Drive now.
I played with the options in the Config.exe a lot now, nothing changed...
For your Questions:
1.) The game does indeed start into a black screen. There is no logo, at least not visual. I can hear though the typical Bioware-EA-Mass Effect logo (similar to "EA SPORTS") appearing. The sound is there, though not the image.
2.) The gamne is neither crashing nor does it minimize the window.
3.) I waited for some time, no change, still a black screen.I guess, either my laptop cant play it, or i have to consider installing the Beta Driver.
Nonetheless, thank you for your time.Dimi
- holger140510 years agoHero+
Hi Dimi.
I would tray the driver.
If that not helps, there is also the small possibility that there are game files corrupted that can't be detected by the repair funktion. To make sure that this is not the case, completely deinstall the game, delete the "Mass Effect 3" folder in your "Documents" folder, (Normally you should make a backup of the "Save" folder, but you don't have any, so we can skip that.) and reboot.
Then you have 2 options, either install the game from the DVD again, or download the game with Origin. I would recommand the Origin download, but I don't know how good your internet connection is.
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