missing online pass add on mass effect 3

I made another attempt to speak to an agent about this and i followed his instructions very carefully, i opened my user interface by pressing windows key and R same time, entering &temp& then deleting all files and folders inside (some weren't able to be deleted) then opened again windows R and pasted %ProgramData%\Electronic Arts\EA Services
moved the license folder to my desktop. then the agent told me to try run the game again. the same error appeared and then he made me wait almost 10mins for him to tell me that there is no fix right now but he will report this bug to the team to find a fix for it. i asked him whether i should just get a refund for the game ( knowing i actually cannot as it is old and probably wont be doable) but he said to keep checking forums and twitter to see if there is any updates as the team will work on fixing the bug. i mentioned to him that i have been messaging agents about the same bug last month and there has been no fix or solution for this still... something needs to be done because not only is my money that i spent on this game gone in the wind now, but there seems to be no fix available at all for this game.