N7HQ not working / in-game multiplayer stats off

 Hello all, 
i have had ALL of the same issues as you.
i was playing ME3 trilogy and just got the 3rd ME about 2-3 weeks ago. i just got to a point where i wanted to increase my galactic readiness so i started playing last week around the end of OCTOBER.  i only got in about 2 days of online play to max out my readniess for the higher EMS rating. im OCD so i wanted the 100% for game completion. 

I have my readiness at 98% overall. BUT my game just started LAST WEEK ( around end of October) and I have not been able to access the galaxy at war map / feature since Tuesday last week 29 OCTOBER 2019.  I fear EA ended the ME online feature for this. 

 i have contacted EA support and so far NO success. I have tried many things. 
1. uninstall - reinstall game 

2. checked and updated N7HQ site 

3. updated all EA account info 

4. updated all Origins info 

5. did a very elborate trouble shoot process , this was the process : 

    step one : go to setting -> network settings-> advanced settings -> alternative Mac address -> Clear 
     then it restarts 

    step two: shut down xbox manually -> unplug xbox power pack from wall , wait 2 min -> plug in and wait until power block goes FROM WHITE to          

                    ORANGE, once orange, start console manually. 

    step three: CLEAR PERSISTENT STOARAGE -> if hard wired to internet remove cable - if wireless, go to settings --> network settings -> disconnect

     from your network 

      then reconnect to network -> menu button -> settings -> blue ray & disc -> Blue ray -> persistent storage -> clear it 3 times 

     step four : POWER CYCLE XBOX ONE 

                      1. while console is on, press and hold the consoles xbox button ( power) for 5 seconds until it shuts itself off. 

                       2. the console will power down 

                        3. wait 30 seconds , then turn on your xbox by pressing the xbox button. 

*** i found that if you have an external hard drive attached it may prevent your xbox from turning back on, so I unplugged mine and plugged it back in each time once the xbox was on. 

this should have cleared all empty or unneeded data and rebooted served issues with online feature problems. Nope. this was a waste of time to me but at leaset i can say i tried it. 

next, i was told to edit all account associated with EA and ME. change all codes to match and update them all and re-sync N7HQ. I tried that and did not work. 

lastly, i was told to day that the game may not be accessible anymore due to its age and I believe EA made a statement this week ( November 1st) that some games and thier online feature may be discontinued to make room for current games and future games - it saddens them but they have to make this choice.  ( can anyone confirm this? ) 

i hope you all the best of luck. sadly something is going on and I fear EA ended this portion of the game - though it is strange we can still play multiplayer. 

best of luck to you all - I just wanted to share what I have been through so far. 

cheers, 

Rob