Hey everyone!
There is a potential workaround for you to try out!
Try to re-sync your account and then re-enter your password on the Galaxy at War page.
/Atic
Yeah tbh I think now that EA are aware of the problem it's all we can do. Just keep trying every so often and hope that eventually it starts working again as it just makes the whole Galactic radiness rating and stuff pointless without it. Also given it does affect MP ratings and such as well by tracking that it kind of needs to be working. That's the problem when you make games that have both singl eplayer and MP elements tha trely on each other becaus ewhen th eMP section fails it literally desrtys the whole point of the game. I only really use the wa rthing to boost up my redainess for the single player but it's still a pain in the neck to see this happen because if there was an offline way of getting the readiness up that was as easy to use as this I would use it. Yes you can still get the good endings without it if you do all the DLC's and stuff but it still makes for a nice mini game building the readiness up whilst playing through the trilogy. The only good thing is atm the rating is not going down even if I can't get it to go up.
following a chat with EA as well I can confirm that EA are looking into the issue reported by a number of people, there is no Time frame on repair (eg. is exceeded SLA, ) but is still being investigated, (a great N7 day bit of news - its broke and we don't know how to fix it, lol)
according to EA : Nitesh: Okay! i just checked with the team and i've just been told that a lot of players are currently facing this issue e may not have a specific turnaround time: However, I can assure you we’re doing everything we can to get this working at the earliest. Nitesh (11/7/2019, 2:40:12 PM): I have raised this in my notes.
DICE TeamHey everyone!
There is a potential workaround for you to try out!
Try to re-sync your account and then re-enter your password on the Galaxy at War page.
/Atic
@EA_Atic no luck. N7HQ is still saying the servers are unavailable, and the in game galaxy at war isnt loading either
Thanks a bunch, my galaxy at war appears to be back as well.
Multiplayer/connection works again as before, but my N7HQ page still shows nothing.
@TheLastJedi44I've done that... several times now. And it's not doing a thing for me. I never changed my EA password to begin with. I created it only recently.
When I click on "re-sync your account" (on the Support page), I get taken to this. I'm logged in without an issue.
The topic has been marked as solved for some reason. Maybe it's because the thread was merged with another one. My original issue definitely still remains.
The Galaxy at War percentages aren't the issue. They actually show just fine. They show on the site just as they are in-game. For some reason that is the only thing that updates.
What doesn't show (and you can see that from your end) is all the other data.
http://n7hq.masseffect.com/home/?name=BThree86&platform=pc
I've played multiplayer for two weeks or so now, for a total of about twelve hours maybe. But the data just doesn't appear on my page. It's all zeros.
Multiplayer works. Galaxy at War is showing. The problem is that none of my stats are reflected on the website, so there's certain things I can't do (like choosing backgrounds etc).
Also, how is this even possible?
Having played a certain amount of time (and having promoted a character/class before), I feel like my rating should definitely be something other than "0". When joining a game/in the lobby, it says I'm 47.
Also, why does my name not appear in the other leaderboards (global and country one)?
My multiplayer appears to be borked in some way and even the guys at EA don't seem to be able to help me out.
After you click on "Re-sync your account" Save Changes:
(You can use "Public" as well)
Then log out and in again.
Did that. Then played a match online. As of now I'm not sure it had any effect on N7HQ.
One strange thing is that I got the "Explorer" achievement this time (Complete three multiplayer matches or five N7 missions). Which is of course way late because obviously I've played more than three multiplayer matches at this point.
Give it some time. It might take a wile until anything is synced again.
Well, today I tried something different.
Changed my EA/Origin password, logged out of everything, then in again.
Changed my ID, too.
No success though. New ID shows in-game as well as on the website, but in both places actual data is nonexistent.
I do get notifications after a match or after promoting a class that my N7 rating has gone up by 10 (for example), but the leaderboards don't reflect this.
I found some more guys who are having this same issue.
http://bsn.boards.net/thread/16642/n7hq-longer-links-new-accounts
It clearly has to do something with new(er) accounts.
Would be cool if there could at least be some kind of statement acknowledging the issue. There's still people purchasing these games.
I got my galaxy map back about a week ago and now its gone again. The unable to connect to server message returned and the map is offline.
Yep, the problem is back again for me. I've probably only played like 4 online games on bronze and when I signed in again it's showing the same symptoms as before.
I hope this isn't going to be an ongoing issue down the line, ME3 is still good to die now.
Same here, my galaxy at war map inside the game is off again, but my N7HQ page works fine
Same here...
I hope they fix the connection again soon; because I'm in the middle of a trilogy run and you have to get 100% galactic readiness for the good ending. I like to get that anyways.
The n7 hq is working galaxy map is working fine on that website and I’ve looked in the campaign of my copy of. mass effect 3 and it shows the readiness going up and down the only thing not working is the main menu and and the multiplayer and the campaign galaxy map showing system off-line unable to retrieve galaxy at war status but I can see that the galactic readiness is working it’s still going up and down
i’ve just played some multiplayer and doesn’t show the collective readiness going up after the match
I'm going to wait till the map shows again and then I'll know the server problem has been fixed.
I'm trying to get the mass effect 3 platinum and am currently having issues with my profile, I've done all the steps of resetting and nothings happenings. I keep getting the same error message that it can't connect to the server. Is there normally a lot of issues with this?
I'm also experiencing these issues on PC.
On the main menu, the top monitor says "Load failed. Cannot connect to server" and the Galaxy at War screen below that is blank. Below that though it does say I'm connected to the EA server.
Also, in the N7HQ, nothing is showing up for me under "online assets," which is where I assume promoted units are supposed to appear. I've promoted many units so that should be populated with something. [Edit: My promoted units are now showing up. Not sure if something was fixed on EA's end or if it was a browser issue or something. In-game Galaxy at War, etc. is still unavailable though.]
I'm guessing something is broken or that the servers have been taken down.
Note however that if you have the Extended Cut DLC, the baseline 50% readiness is adequate to unlock all of the endings (3100 EMS unlocks all endings).
I really hope that the servers haven't gone down. I really wanted to try and get the platinum in this game, I just started today lol :/
I hope they fix the servers soon.
Same. I can't find any matches so I'm playing by myself lol. My playtime is coming through on my main profile, but none of my data is coming through on the galaxy at war map.
@Jediofstealth420When did you register/create your Origin account? For some reason this seems to be a factor here. A lot of people (everyone?) who created their Origin account sometime after late 2018 seems to have the issue of N7HQ not showing any data at all - except the Galaxy at War percentages, which ARE showing (maybe not currently with the servers down).
Is your N7 rating showing in the in-game leaderboards?
See if these apply to you. http://bsn.boards.net/post/1190036/thread
