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tallventii's avatar
tallventii
New Traveler
2 years ago
Solved

[New Report] Mass Effect Online Pass-Access Error For Multiplayer Modes

Reaching out here because I'm at the absolute end of my rope. I've been going back and forth with people from EA Help for the last 3 days regarding this and they keep sending me a new agent with each...
  • holger1405's avatar
    holger1405
    2 years ago

    @tallventii 

    Please clear your temp files:

      • Press the Windows key and "R" at the same time
      • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
      • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
        (If some files or folders can't be deleted, reboot and try again.)

    Then:

      • Make sure EA app and Steam are closed.
      • Press the Windows key and "R" at the same time.
      • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
      • Move the "License" folder to your desktop.
      • Test.
lentonoki's avatar
lentonoki
2 years ago

@EA_Shepard  Yay, it works! The support got my account fixed and I can play multiplayer again. Thanks a ton for the help!

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@lentonoki Wonderful! That is great news! I am happy to hear you can play again. If you run into any other issues let me know!

  • rococozy's avatar
    rococozy
    2 years ago

    Hey @EA_Shepard, not to make you walk in circles with this issue but I am also facing the same "Online Pass is required" error. This started after I updated the EA App on Windows 10. They previous manual steps do not work, unfortunately.

    I opened a case and had several chats with EA Help, some have recommended the steps below. One chat said they gave me the proper permissions that I did not have beforehand. They said I cannot be transferred to a specialist. The advice below seems extreme and I'm feeling so lost.

    Is there another way forward? I appreciate any help you can give!

    Advice given:

    "- Install CCleaner: https://www.ccleaner.com/ see last section of https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#stilltrouble

    - Use the "Tools" tab in CCleaner to uninstall the game and EA App and/or Steam

    - Use the "Custom Clean" tab to clean all temp files

    - Use the "Registry" tab to Scan for Issues then clean/repair registry

    - install Visual C++: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

    - install .NET Framework: https://dotnet.microsoft.com/download/dotnet-framework

    - Clean Boot PC: https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

    - check and install latest Windows and video driver  updates

    - reinstall EA App and/or Steam and game"

    Info you have asked for in the past:

    • EA App/Steam/Epic: EA App
    • EA ID/Steam/Epic user ID: rococozy
    • Windows OS: Windows 10
    • Windows OS version: Version 10.0.19045 Build 19045
    • GPU model and driver version: Name NVIDIA GeForce GTX 1060
    • Region: United States
    • Are you using an internal or external drive? Internal
    • Are you using an HDD or SSD? HDD (I have also used a SSD)
    • Date this issue started (is it still happening?): It started today, after updating the EA App
    • Any other errors? Not anymore, though I have had issues with DLC Authorization before. It took two years to fix (and not sure how).

    Edit: I attempted the CCleaner Registry clean-up recommended in another thread. Sadly, this didn't work.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @rococozy No worries. I got you covered.

      So you have two issues. The online pass can be the cause of the unauthorized DLC error but doesn't always mean it is.

      Most of that advice given section isn't necessary really because they don't affect the issues you have.

      DLC error - Your game will always check DLC twice. If it's installed on the same drive as your EA app and game, it's a bad install or you do not own it. Pretty simple.

      If you own it all, and it is not owned from an expired EA Play subscription cool. Delete all the folders - really basic for this one.

      • C:\Program Files\EA Games\Mass Effect 3\BIOGame
      • Delete ALL DLC content within the DLC folder

      Online Pass we have to fix. no TS steps other than deleting the license file will work because it comes down to an entitlement issue.


      If you have deleted the license folder and deleted all DLC folders as above and you get the same error after reinstalling and it doesn't work, send me a DM with a case number you set up and I will have a look-see.

      • rococozy's avatar
        rococozy
        2 years ago

        First, thank you for the quick response @EA_Shepard! I didn't realize the issues weren't connected.

        I deleted the files/folders in the DLC folder. When launching it prompted me to repair the game. After repairing and launching the game a second time I no longer get the first error message. Happy to cross that off my list!

        Unfortunately the Online Pass issue persists. If I delete the license folder and/or all of its contents it just ends up getting created again after launching ME3 and gets populated with just one file: "71183.dlf". I can't stop this loop from occurring, even if I delete everything in the temp folder and use CCleaner.

        I'll send you a message with my case number. Thanks again.

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