Forum Discussion

4 years ago

Solved

[Old Report] Mass Effect Andromeda Missing Online Access

I have Mass Effect Andromeda Deluxe on Steam and it won't let me connect to the internet. Just keeps saying, "Missing Online Access". I have read the forums that it was an issue and as of 07/03/202...

Fred_vdp
4 years ago
I'm afraid contacting support is your only route. On the forum, no one has the authority to handle account entitlements.

https://help.ea.com/contact-us

junmaiowo

4 years ago

@madcaptain182 Hi I have the same issue, did the support resolve it? my support contact just told me, that the game is old and they wouldn't help me with a fix anymore

EA_Mako
Community Manager
4 years ago
Sorry you'd been told that @junmaiowo, this is currently still something support will need to assist with if you've lost online access for Andromeda.

I would definitely suggest reaching back out to support so another advisor can assist, or if you prefer you can also speak with them over Twitter or Facebook instead.
- junmaiowo
  4 years ago
  @EA_Mako I wrote to multiple supports and they kept saying the same, it also seemed like they didn't even read the message/problem. Now I managed to talk to a live chat support, but he tried to guide me through driver install and windows network troubleshooting, in the end he said he's making a bug report, and left afterwards, I haven't seen this bug report, nor have I gotten a link to it to see it's status. So I'm quite confused right now
  - junmaiowo
    4 years ago
    update: jake from the twitter help could solve it in less than 5min!