Forum Discussion

5 years ago

Solved

[Old Report] Mass Effect: Andromeda Will Not Launch

Hi, like many other people it seems, after replaying the trilogy with Mass Effect Legendary Edition, i wanted to give andromeda another shot, however, i've tried to launch the game on Steam, Origin, and now the EA desktop app through EA play, (as i refunded the other 2 versions now), and i cannot for the life of me figure out how to make this game work. the game doesn't even really attempt to start at all, i will see my profile says "playing mass effect: andromeda" for about half a second and then it stops.

i've done a clean boot (closing all startup apps and non-windows programs at startup and restarting)
and tried to run the .exe as administrator and run it in compatibility mode for all versions of windows possible.

unfortunately nothing i've tried worked, and EA help is not that helpful and don't seem to ever understand the issue no matter who i talk to. so here i will attach the dxdiag file, AND a couple of pictures showing what happens when i click launch on the game, it says i'm playing for literally like .5 seconds and then goes back to square 1. i hope SOMEONE has had the same issue resolved and see's this.

thank you in advance 🙂

DxDiag.txt92 KB

TheIrishGael
2 years ago
Zero errors. I decided to rollback to windows 10. And now it boots perfectly.

19 Replies

DRocker3115
4 years ago
i know I'm very late on this issue, but like you , Andromeda worked fine for me until I installed the MELE edition and then andromeda does exactly what your pc is doing so you're not alone, I just feel like EA, is so incompetent. Like, I have to make sure to launch Origin when playing Madden but when playing mass effect have to make sure to close out of origin and open the EA desktop. I mean, come on here EA. What kind of crap is this? Can you imagine Bethesda or Ubisoft have two different launchers for different games and you have to log in and out of the correct one every time? NO i cannot because they are decent companies.
itsjustfuture
4 years ago
unfortunately i never solved the issue and never got to replay it, i still glance at it every time i browse game pass games and wonder if i can figure it out this time, but ultimately i gave up.
it’s a shame that this game (which most people hated) is losing playability so people are unable to play it/replay it and potentially change their opinions. especially with a new title in the works.
JediKnightVulca
3 years ago
I have this issue as well and no way to resolve it. I feel like they just made it so noone can play it to avoid any further hate coming upon it.
TheIrishGael
2 years ago
Got this too, been trying a range of different ''fixes'' from across the internet, but still not working. I've logged 152hrs into this game in the past. But now no longer works. Even worked fine the other day, but no longer boots.
EA_Shepard
Community Manager
2 years ago
@TheIrishGael @JediKnightVulcan Can you provide us more info on what is happening with your specific game? Any screenshots of any errors as well if you receive any.
TheIrishGael
2 years ago
Zero errors. I decided to rollback to windows 10. And now it boots perfectly.
EA_Shepard
Community Manager
2 years ago
@TheIrishGael I am glad to hear it is working for you now! If you run into any other errors, let us know!

Cheers!
uEduard
Rising Newcomer
10 months ago
I have the same problem. The stupid EA app says: Launching game...but nothing starts. I have played the game just fine last night, and today when I come back home I wanted to play. Nothing. I tried reinstalled the game...nothing. What the hell is going on? I have 376 hours put into the game.
I know it is not my computer since last night it was working perfectly fine. Any ideas?
uEduard
Rising Newcomer
10 months ago
How come the Mass Effect Legendary Edition works perfectly fine but Andromeda is not? I have reinstall the game and nothing. The EA app stays in Launching game .... and nothing happens?