Forum Discussion

Anonymous's avatar
Anonymous
13 years ago

Origin client log shows errors, Cannot connect to Mass Effect 3 server (PC)

Problem: Origin client log shows errors when trying to start up Mass Effect 3 (PC). Mass Effect 3 gives error message "Mass Effect 3 server is unavailable at this time" at the main menu. Multiplayer unavailable, single player available only in offline mode, "Connect to authorize listed DLCs ..." message otherwise

Error lines from Origin client log:

33 [okt 20 11:37:15.818] Error Origin:: Services:: OriginServiceResponse processReply [1776] OriginServiceResponse QNetworkReply error code [202] HTTP status code [403] https://download.dm.origin.com/MyOrigin/config.xml

34 [okt 20 11:37:15.819] Error Origin:: Services:: OriginServiceResponse processReply [1776] Failed with REST error code -1

*snip*

38 [okt 20 11:37:17.067] Error Origin:: Services::Entitlements:: Parser:: SignatureVerifier valid [1776] Failed to match data

39 [okt 20 11:37:17.067] Error Origin:: Services:: Entitlements:: Parser:: SignatureVerifier valid [1776] server:"8467687870337958542,XXXXXXXXXX|,71345,GUZZYCH5BSV863TRB2F8,ACTIVE,OFB-EAST:41420,,,,2012-02-08 17:00:00 GMT,2099-02-01 00:00:00 GMT,2012-02-08 17:00:00 GMT,2099-02-01 00:00:00 GMT,,,,de_DE+en_US+es_ES+fr_FR+it_IT+pl_PL+ru_RU,False|,71067,AJS2NTX6VWNA4KPE72GW,ACTIVE,DR:224766400,,,,2011-10-21 14:00:00 GMT,2099-02-01 00:00:00 GMT,2011-10-21 14:00:00 GMT,2099-02-01 00:00:00 GMT,,,,cs_CZ+de_DE+en_US+es_ES+fr_FR+it_IT+ja_JP+ko_KR+pl_PL+zh_TW,False|,71338,43UUKMTRPSU7SSYHNR2L,ACTIVE,OFB-EAST:43287,,,,2012-03-02 18:00:00 GMT,2099-02-01 00:00:00 GMT,2012-03-02 18:00:00 GMT,2099-02-01 00:00:00 GMT,,,,de_DE+en_US+es_ES+fr_FR+it_IT+pl_PL+ru_RU,False|1000304707052,,,,,ACTIVE,OFB-MASS:52000,ME3_PRC_GOBIG,2012-10-09 16:00:00.0,,2012-10-09 16:00:00.0,,,0,0,de_DE+en_US+es_ES+fr_FR+it_IT+pl_PL+ru_RU,|1905512898,,,,,ACTIVE,OFB-MASS:51073,ME3_PRC_EARTH,2012-07-17 16:30:00.0,,2012-07-17 16:30:00.0,,,0,0,en_US,|1858302579,,,,,ACTIVE,OFB-MASS:51074,ME3_PRC_EXTENDEDCUT,2012-06-26 17:00:00.0,,2012-06-26 17:00:00.0,,,0,0,en_US,|1760425023,,,,,ACTIVE,OFB-MASS:49465,ME3_PRC_REBELLION,2012-05-29 17:00:00.0,,2012-05-29 17:00:00.0,,,0,0,,|1698533839,,,,,ACTIVE,OFB-MASS:46111,ME3_PRO_M90_INDRA,,,,,,0,0,,|1667937519,,,,,ACTIVE,OFB-MASS:47872,ME3_PRC_RESURGENCE,2012-04-10 16:45:00.0,,2012-04-10 16:45:00.0,,,0,0,,|1596271375,,,,,ACTIVE,OFB-MASS:46032,ME3_PRO_N7_WARFARE_PACK,,,,,,0,0,,|1596270200,,,,,ACTIVE,OFB-EAST:46112,ME3_PRC_PROTHEAN,2012-03-02 18:00:00.0,,2012-03-02 18:00:00.0,,,0,0,,False|1596163328,,,,,ACTIVE,OFB-MASS:46482,ME3_MTX_SOUNDTRACK,2012-03-05 15:00:00.0,,2012-03-05 15:00:00.0,,,0,0,,|1596163326,,,,,ACTIVE,OFB-MASS:46484,ME3_MTX_COLLECTORS_EDITION,2012-03-02 18:00:00.0,,2012-03-02 18:00:00.0,,,0,0,,|2023284700,,,,,ACTIVE,OFB-EAST:48644,BF3: SHORTCUT:WELCOME,2012-03-29 09:00:00.0,,2012-03-29 09:00:00.0,,,0,0,,False|2023284701,,,,,ACTIVE,OFB-EAST:51080,BF3: PC:XPACK3_PURCHASE,2012-09-11 09:00:00.0,,2012-09-11 09:00:00.0,,,0,0,cs_CZ+de_DE+en_US+es_ES+fr_FR+it_IT+ja_JP+ko_KR+pl_PL+ru_RU+zh_TW,False|2023284698,,,,,ACTIVE,OFB-EAST:41331,BF3: PC:B2K_PURCHASE,2011-12-12 17:00:00.0,,2011-12-12 17:00:00.0,,,0,0,,False|1504627358,,,,,ACTIVE,OFB-EAST:40941,BF3B2K: PC:NOVETRANK,,,,,,0,0,,False|1504627357,,,,,ACTIVE,OFB-EAST:40873,BF3: PC:ADDSVETRANK,,,,,,0,0,,False|2023284697,,,,,ACTIVE,OFB-EAST:50631,BF3: PC:XPACK2_PURCHASE,2012-06-12 08:00:00.0,,2012-06-12 08:00:00.0,,,0,0,,False|2023284696,,,,,ACTIVE,OFB-EAST:50401,BF3: PREMIUM_ACCESS,2012-06-04 17:00:00.0,,2012-06-04 17:00:00.0,,,0,0,,False"

40 [okt 20 11:37:17.067] Error Origin:: Services:: Entitlements:: Parser:: SignatureVerifier valid [1776] client:"8467687870337958542,XXXXXXXXXX|,71345,GUZZYCH5BSV863TRB2F8,ACTIVE,OFB-EAST:41420,,,,2012-02-08 17:00:00 GMT,2099-02-01 00:00:00 GMT,2012-02-08 17:00:00 GMT,2099-02-01 00:00:00 GMT,,,,de_DE+en_US+es_ES+fr_FR+it_IT+pl_PL+ru_RU,False|,71067,AJS2NTX6VWNA4KPE72GW,ACTIVE,DR:224766400,,,,2011-10-21 14:00:00 GMT,2099-02-01 00:00:00 GMT,2011-10-21 14:00:00 GMT,2099-02-01 00:00:00 GMT,,,,cs_CZ+de_DE+en_US+es_ES+fr_FR+it_IT+ja_JP+ko_KR+pl_PL+zh_TW,False|,71338,43UUKMTRPSU7SSYHNR2L,ACTIVE,OFB-EAST:43287,,,,2012-03-02 18:00:00 GMT,2099-02-01 00:00:00 GMT,2012-03-02 18:00:00 GMT,2099-02-01 00:00:00 GMT,,,,de_DE+en_US+es_ES+fr_FR+it_IT+pl_PL+ru_RU,False|1000304707052,1001207,,,,ACTIVE,OFB-MASS:52000,ME3_PRC_GOBIG,2012-10-09 16:00:00.0,,2012-10-09 16:00:00.0,,,0,0,de_DE+en_US+es_ES+fr_FR+it_IT+pl_PL+ru_RU,|1905512898,,,,,ACTIVE,OFB-MASS:51073,ME3_PRC_EARTH,2012-07-17 16:30:00.0,,2012-07-17 16:30:00.0,,,0,0,en_US,|1858302579,,,,,ACTIVE,OFB-MASS:51074,ME3_PRC_EXTENDEDCUT,2012-06-26 17:00:00.0,,2012-06-26 17:00:00.0,,,0,0,en_US,|1760425023,,,,,ACTIVE,OFB-MASS:49465,ME3_PRC_REBELLION,2012-05-29 17:00:00.0,,2012-05-29 17:00:00.0,,,0,0,,|1698533839,,,,,ACTIVE,OFB-MASS:46111,ME3_PRO_M90_INDRA,,,,,,0,0,,|1667937519,,,,,ACTIVE,OFB-MASS:47872,ME3_PRC_RESURGENCE,2012-04-10 16:45:00.0,,2012-04-10 16:45:00.0,,,0,0,,|1596271375,,,,,ACTIVE,OFB-MASS:46032,ME3_PRO_N7_WARFARE_PACK,,,,,,0,0,,|1596270200,,,,,ACTIVE,OFB-EAST:46112,ME3_PRC_PROTHEAN,2012-03-02 18:00:00.0,,2012-03-02 18:00:00.0,,,0,0,,False|1596163328,,,,,ACTIVE,OFB-MASS:46482,ME3_MTX_SOUNDTRACK,2012-03-05 15:00:00.0,,2012-03-05 15:00:00.0,,,0,0,,|1596163326,,,,,ACTIVE,OFB-MASS:46484,ME3_MTX_COLLECTORS_EDITION,2012-03-02 18:00:00.0,,2012-03-02 18:00:00.0,,,0,0,,|2023284700,,,,,ACTIVE,OFB-EAST:48644,BF3: SHORTCUT:WELCOME,2012-03-29 09:00:00.0,,2012-03-29 09:00:00.0,,,0,0,,False|2023284701,71195,,,,ACTIVE,OFB-EAST:51080,BF3: PC:XPACK3_PURCHASE,2012-09-11 09:00:00.0,,2012-09-11 09:00:00.0,,,0,0,cs_CZ+de_DE+en_US+es_ES+fr_FR+it_IT+ja_JP+ko_KR+pl_PL+ru_RU+zh_TW,False|2023284698,,,,,ACTIVE,OFB-EAST:41331,BF3:  PC:B2K_PURCHASE,2011-12-12 17:00:00.0,,2011-12-12 17:00:00.0,,,0,0,,False|1504627358,,,,,ACTIVE,OFB-EAST:40941,BF3B2K: PC:NOVETRANK,,,,,,0,0,,False|1504627357,,,,,ACTIVE,OFB-EAST:40873,BF3: PC:ADDSVETRANK,,,,,,0,0,,False|2023284697,,,,,ACTIVE,OFB-EAST:50631,BF3: PC:XPACK2_PURCHASE,2012-06-12 08:00:00.0,,2012-06-12 08:00:00.0,,,0,0,,False|2023284696,,,,,ACTIVE,OFB-EAST:50401,BF3: PREMIUM_ACCESS,2012-06-04 17:00:00.0,,2012-06-04 17:00:00.0,,,0,0,,False"

41 [okt 20 11:37:17.071] Error Origin:: Services:: Entitlements:: Parser:: EntitlementParser parse [1776] Entitlement signature verification failed, ignored in production

42 [okt 20 11:37:17.071] Error Origin:: Services:: Entitlements:: Parser:: EntitlementParser parse [1776] Entitlement signature verification: Error dialog suppressed in production

Additional comments:

this has started almost 2 months ago, before that I could play the game without any problems.

Reason number 1 to post here: I have already made a case with EA support, but since the slow respond-time I'm hoping to get the attention of an EA expert by posting here as well

Reason number 2: I'm by far not the only one receiving "Mass Effect 3 server is unavailable at this time" error message (BioWare forums are teaming with such posts). I'm hoping that by posting it here people with similar issue can benefit from reactions as well

For EA people: I have the client logs saved on my laptop, I can send them and any other files you need

P.S.: emoticons were automaticaly created when I pasted the log lines here since ofter there was no space between ":" and "P" or "S". I have tried to get them out by separating such cases with a space

P.P.S.: please do not answer in the manner of "check http://forum.ea.com/eaforum/posts/list/8780652.page for solutions to your problem". I have been searching the EA and BioWare forums and trying different solutions for a long while now so such a simple solution as "turn off your firewall/antivirus" is useless. Same goes for "open the following ports: ..." I have all the needed ports open, I've checked it with PFPortChecker and several websites. I'd prefer a constructive and an intelligent answer now

1 Reply

  • Anonymous's avatar
    Anonymous
    13 years ago

    An update for anyone who's following this post in hope of a solution:
    After poking EA for several weeks they have finally responded. They have requested both UOTrace and DXDIAG logs from me and eventually they said:

    "Thank you for updating this support request. [i]
    [/i]After having tried all possible resolutions for this query, we have decided to escalate this to our higher support department for further assistance. Please note that a higher support representative will contact you through email at the earliest, however, the response time may be delayed if the contact flow is high.[i]
    [/i]We apologize for the inconvenience you have experienced thus far and truly appreciate your understanding and cooperation on this matter. [i]Please feel free to write us if you have any other queries or concerns by visiting at http://ea.help.com"
    [/i]


    So my advice to everyone who has tried multiple solutions and still gets "Mass Effect server unavailable at this time ...": continue to poke EA (I have made 10 cases before they have responded counting from my first one in September) and *fingers crossed* they will contact you soon enough.

    In addition I'm listing the solutions I have tried just as a summary. Who knows, maybe someone will find help in it

    (listed in no particular order)
    1. reinstalling the game completely (including removal of registry files)
    2. reinstalling Origin completely (including removal of registry files)
    3. repairing and updating the game through Origin
    4. disabling both firewall and anti-virus
    5. going to C:\Windows\System32\drivers\etc to delete entries ending with ea.com (I had none)
    6. purging the BioWare Mass Effect 3 folder located in my Documents and letting Origin repopulate it (don't forget to turn off Cloud Storage in this case)
    7. running both Origin and ME3 as administrator (I am the solo admin of my laptop)
    8. running the following steps
    Hold down the Windows key and press R 
    At the Run command, type cmd and press enter 
    type ipconfig /flushdns and press enter 
    Type ipconfig /registerdns and press enter 
    Type ipconfig /release and press enter
    Type ipconfig /renew and press enter 
    Type netsh winsoc reset and then press enter 
    Restart the computer
    9. Origin option "keep up to date" has been checked since the first installation
    10 power cycled my modem
    11. setting to "manual" and disabling UPnP Device Host together with SSDP (this by using Run and typing "services.msc")

    Topics that I have found most usefull (/best explanations):

    http://social.bioware.com/forum/1/topic/344/index/13118652/1

    http://forum.ea.com/eaforum/posts/list/8239036.page

    http://social.bioware.com/forums/forum/1/topic/344/index/9708768/3

    http://social.bioware.com/forum/1/topic/344/index/12365960/2


    Good luck

     

    To any EA representatives: I hope that people like me can continue to count on your support and assistance concerning EA products. Hopefully the reaction time will improve since I'm by far not the only one who has been waiting for several weeks for any kind of reaction (while EA promises to answer within 24hours on their support site).

    In theory this post may be closed but please do not delete it, it might help people who are still searching.

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,177 PostsLatest Activity: 17 hours ago