Forum Discussion

2 years ago

Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.

Malkalic
2 years ago
So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

sunephone

Seasoned Newcomer

8 months ago

No, not yet, actually, I have tried to set up but I didn't find any entrance, and I looked for some help in help center but nothing could help, so I put my issue down here.

As this picture, there's should be a entrance of set up a case in the middle, but there isn't.

EA_Shepard

Community Manager

8 months ago

sunephone Do this - Log out of the help site - then choose Mass Effect Andromeda/I need help loading my game

Then make sure the site is in a EN or UK language. When I choose these, I get a chat option but you don't need a chat option, you only need to set up a case in general.

When it asks you to log in, click on continue without logging in. it should look like this.

sunephone
Seasoned Newcomer
8 months ago
Alright, I will try, thanks.
- EA_Shepard
  Community Manager
  8 months ago
  sunephone You are welcome. Just let me know once the case is created. All I really need.
  - sunephone
    Seasoned Newcomer
    8 months ago
    Hello, sorry for asking you for help again.
    I tried to created a case and I only found the entrance to create a case is in "chat with me", then I follow the instruction, typed in the FULL NAME ,EMAIL and the console that I used to play (I tried it two time, PC and steam both), next, I typed my issue in SUBJECT and added a picture and I send this info.
    After all, it seems to got my case as the picture below, but I haven't got any replay from my email or other place. I don't know if there's another place to create a case or what, I really want to play online part of this game, and forgive my English is not well.