Mass effect legendary on Xbox One won’t install

I cannot install the second and third games. Nothing I’ve tried works. The first play disk only downloads if I turn off the WiFi on my console. Then once I get that installed, through the launcher, I select download on both ME2 & 3. ME2 makes it to 81 percent before prompting me to insert the second disk. Which I do, and nothing happens. It stays at 81%. Then I turn the WiFi back on and it says the disk is dirty or that I need an EA play account to load the game. Or that I need a massive update (which never actually installs either). Did I just waste my money? Why is EA like this? All I want to do is play the game that I purchased… I can’t contact Xbox because all they have is an AI bot that’s useless and I can’t contact EA. I’ve tried everything on Reddit and all the forums I’ve seen. Ive installed and uninstalled the first game and launcher 4 times now. I have like 4 hours of messing with this and still can’t play the game.