[PC] Mass Effect 3 (2012) Not Launching

@EA_Shepard 

Can you see anything that could be done here?

@Uthoroc2 Hey just to clarify, you installed ME3, and then get the error when launching that from the EA App itself? Im also curious what they changed. They didn't tell you?

@Uthoroc2 There are a couple of things I would like for you to try. You can always change this back. Go to your EA profile and change your email address. Once that is changed, change your EA password to something very simple just to log in and test it. You can update that after you test it.

• EA App's Cache (Top Left Menu > Help > App Recovery)
• EA App - Repair (My Collection > Tile Dots > Repair)

Delete Windows Temp Files

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Once you reboot the PC, login with the new login credentials and let me know if you get the same error.

Yes, went through all of that again (did the %temp% clearance once before already, but not the email change). Still the same error (attached).

I have the same issue and putting a note to request for a solution.

I haven't tried reporting this to Support because last time I spoke to them about another matter they took 3 weeks to pass me around to 5 different guys who could not help me in the least. Issue was eventually fixed by browsing Answers HQ.

I have more faith in other players finding the solution than EA caring enough to fix it. After all, we already gave them the money for the game, what do they care if we can play it or not?

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@RoboticXperimnt3 wrote:

finally!

got a fix for this exact problem.

hopefully will work for anyone having this one.

from ea help chat:

alexson (1/4/2024, 6:54:12 pm): open windows file explorer and copy/paste this 'url' into the address bar: c:\programdata\electronic arts\ea services\license.

if you can't copy/paste this 'url', you can enable the "view hidden files and folders in windows" option via these steps and navigate to the folder manually.

in the "license" folder, where you should be if you've followed the above-shared steps, check if you can see a file called "71067.dlf".

if it's there, delete this file and launch the game again. the game should now work.

if you are not able to find the "71067.dlf" then please delete the whole licence folder.

alexson (1/4/2024, 7:03:09 pm): yes restart the pc and then try to run!

and i can report that this worked perfectly!

i didnt have that .dlf, but had others.

i deleted the folder, rebooted, started ea app, and me3 & mp popped right up!

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Thank you for this. This error is happening with other games and has been sent up again for review but in the meantime, this is one of the best workarounds for players. This will actually work for other titles that are older as well.