[PC] Mass Effect Andromeda Missing Online Access Error

Hey, Folks

We have made some updates on our end that will assist with the Online Access Error when trying to enter into ME:A MP!

If you receive this error, you can first try the following steps. Deleting the license folder has resolved it for some players.

Delete EA License Files:

• Make sure the EA app is closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Enable View Hidden Files and Folders
• Delete all files in the "License" folder.

If it does not resolve the error with your game, you must contact live support. Players can set up a case on Help.ea.com.

In the case notes, be very specific on the issue.

For example: "When I launch Mass Effect Andromeda, I am met with an error that states I need Online Access to play."

You can also refer to the Online Access thread set up for reference.

If you are directed back to the forums, please let us know so we can review the case. Community Managers cannot change an EA account, therefore sending players to the forums will not resolve this error!

Cheers!