For me this looks like some false entry in database, regarding number of skill points or maybe available number of skills, as the game keeps on recalculating it this way I believe based on some data.
The number of skills that is missing, according to multiple sources, is always 4 points, so it looks like game has stored the data about current number of copies of character (for example, XX, meaning max), but counts it as if it was XIX.
Someone on other website wrote that they "fixed" it (somehow very poorly as it looks like) in a way that they restarted progress (level) on characters, so it could have meant some update on database side where they recalculated it.
Also, as I enabled network trafficking, I could see encoded HTTP requests going to server with some unreadable data. Since Apex HQ app has same number of skill points used, I presume there are false entries sent to database, with incorrect number of skills that keeps on getting back to us.
Kind of weird that this game has no support but your in-game purchases are still available for it, so therefore, it should be working as intended.
At the moment I have not found a solution yet either. My Turian Soldier is still missing those 4 points, even after having reset the character back to level 1 again another 2 or 3 times (maybe more, I forget... but at the very least 2-3 times at this point), and then leveling the character back up to level 20 each time.
I figured that since all my characters are level 20, I could keep resetting the Turian Soldier back to level 1 and keep trying to see if I get lucky and the game bugs my solider back to having the right amount of skill points. XD
Taken a break from it for the past 2 weeks though I think it is, since I am collecting points for shotguns and felt another character worked better doing that than the Turian Soldier. I will eventually get back to reseting the Turian Soldier to level 1 and leveling them back up to 20 again, when I decide to collect weapon points for other weapon types... but yeah... for now, I do not know of any solution to this bug... so trying to out-bug the bug or something with reseting the character and leveling them up to 20 again, over and over, is the only thing I feel I can do at the moment on the off chance that I get lucky or something. XD
Edit: To be clear though, I have no idea if this actually works. The reseting to level 1, leveling up to 20, and then reseting to 1 again, repeat, in the hopes of the game bugging back my Turian Soldiers missing 4 skill points. It is just the only thing I can think of at the moment to try.
What it has done though, is make me very reluctant to ever reset any other character to level 1, ever (same with my friend whom I play with, who has decided to not reset any of his characters either, due to not wanting to get this bug on any of his characters, since he for the moment has no character with this bug). On the chance that doing so might bug another character to be missing skill points. Which is a shame, because I do seem to recall that reseting characters to level 1 again and leveling them up might give you additional Apex rating points (I could be wrong about that though). So yeah... not going to reset any other character ever unless a real proper solution, or an actual bugfix update to the game, to this particular bug shows up.
Community Manager@RhodrynCallahorn Hey, so did some digging on this and asked around, apparently it's been an issue for a minute and all of the workarounds found were similar if not exactly what you have been doing. I sent it to the team but at the moment they aren't able to reset it but do have it on the radar to be tested.
If you don't want to do the same for each character that is understandable. I would not reset them as you may end up having to do the same thing for each one you reset.
If they follow up with more info I will let you know but at the moment it is something we have filed as a bug report for.
Cheers!
