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Anonymous's avatar
Anonymous
7 years ago
Solved

Problem with Cerberus code - EA servers are no longer available

Hi,

I have buy mass effect 2 with ceberus code and when i enter the cerberus code it say " EA servers are no longer available " I buy mass effect 2 for nothing ? can you help me please

 
  • holger1405's avatar
    holger1405
    7 years ago

    @ArcticMonkeys260

    If I get this right you didn't bought the game on Origin?

    It sound like a connection issue.

    Restart your router in this way:
    Pull the power plug > wait 5 minutes > return the power plug

    If that not helps, shut down your Windows firewall and disable the real-time scanner of your antivirus software.. (just for testing purpose, don't forget to activate the firewall and the antivirus software later on.)

    Should it work after you disabled the firewall, here is a description how to allow a program to communicate through the firewall.

    This ports must be open on your Router:

    Origin Ports
    TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
    UDP: 1024-1124; 18000; 29900
    Me3 Port
    Port 3659

    Clearing your DNS cache. or testing a google DNS could also help.

    If that not helps here is a EA connection troubleshooting guide.

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  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @ArcticMonkeys260

    If I get this right you didn't bought the game on Origin?

    It sound like a connection issue.

    Restart your router in this way:
    Pull the power plug > wait 5 minutes > return the power plug

    If that not helps, shut down your Windows firewall and disable the real-time scanner of your antivirus software.. (just for testing purpose, don't forget to activate the firewall and the antivirus software later on.)

    Should it work after you disabled the firewall, here is a description how to allow a program to communicate through the firewall.

    This ports must be open on your Router:

    Origin Ports
    TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
    UDP: 1024-1124; 18000; 29900
    Me3 Port
    Port 3659

    Clearing your DNS cache. or testing a google DNS could also help.

    If that not helps here is a EA connection troubleshooting guide.

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    Hey @ArcticMonkeys260

    Could you confirm that you're able to connect to the EA servers in ME2 now?

    I've also edited the title of the thread, so it will be easier to know what's exactly the problem  😉

    /Ataashi

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