Constantly verifying DLC

I've been having this issue since 2013. It happened as well after an install/update to Origin client.

See below CHAT with date and times. I think I removed all personal info/

Issue is with Origin somehow, In Aug 2014 I changed graphic card (upgrade), suddenly MP on ME3 worked perfectly......for one night. Next day it was back to the same problem. I stoped playing over a year ago except for that one night and I really miss it.

Remove DLC verification!! Or fix the issues on our accounts through Origin.

E.a chat session 20.08.2013 issue with game connecting

DaisyThanks for contacting EA Customer Experience, my name is Daisy Lou. How may I assist you today?

youHello Daisy

youI have an issue with the DLC verifying on ME3 and Dragon Age 2

youthis happened since the Origin client updated

DaisyHello, May I have your name please.

youBxxxxx Cxxxxxxxxx

youOrigin ID: Fynach

youI had not played either DA2 or ME3 for about a month, when I went to play last night I had to update Origin and since then none of the DLC verifies

youThis makes it impossible to play either game

youI'd like you to look into this please

DaisyHello. Again this is Daisy. May I have your name please.

youHello Daisy - I chatted this already. My Name is Bxxxxxx

youAre you receiving my chats?

youHello

you?

DaisyYes Bxxxxxx.. Sorry for the delay..

youok 🙂

DaisyJust to verify, You cannot see all the dlc are gone when you update your origin. correct?

youSorry, no. The DLC is showing on the account. For ME3 when I launch the game it gets stuck on verifying download content

youIt then returns an error saying unable to verify the DLC

youand lists all the DLC

DaisyI see. sorry too Bxxxxxxxx. Let me see what I can do about your download issue for me 3. May I have the email address associated with the game please.

yousure: bxxxxxxxxxxxx@xxxxxxxxxxxxx

Daisythank you, May I have the code too so I can access it for you.

youFor ME3: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx(code was provided)

DaisyThank you for the information. Please give me a moment to check it for you..

DaisyAlso Bxxxxxxxxxxxxx if I may ask is there error message/code display when you download it. what troubleshooting steps you made already so we can skipped those?

youthe game (ME3) launches fine. Connects to EA servers and then hangs on checking DLC. It flickers in and out rapidly. Eventually it lists all the DLC and says it is unable to verify it

youthis happened to me before with ME3 as the wring code was assigned in Origin to the game

youMy game version is Mass Effect 3 N7 Digital Delux Edition

DaisyBrian, can you answer your security question (removed this bit)

you (and this bit)

DaisyUpon checking your account here. You have all the dlc for mass effed delux edition. However, I've seen that other advisor try to generate a new code for it. correct. But no worries every dlc should be working. We may just need to do troubleshooting on your game.

youok - I think Case 07894410 had been opened the last time I had this issue

Daisyyes. but again everything seems to be fine on your account. If your having problem with the dlc, you may need to redownload the game. But if you have the repair install option on your game please do it for the meantime.

youhow do I do that? (repair Install)

Daisyright click on your game cover and choose repair install. That is if you had this option for me 3

youok that is running - the option was there

youI also just checked on ME 2 and also there none of the DLC is downloaded - what happened recently??

yourepair for ME3 complete - says: there were no missing or corrupt files in you ME3 N7 dig. delux ed. installation and game is up to date

Daisythank you for waiting Bxxxxxxxxxxxxx. let me try to add online access again..

DaisyI already try to add online access on your account but it seems that everything was added on your account.

youIf I try to start the game again would you be able to see that in real time?

DaisyBrian, Ok here's what we're going to do, I will be providing you several troubleshooting that you can try to access your dlc.

DaisyAs you know some technical issues really need a trial and error steps in able for us to resolve it. And here in EA we want to make sure that we give all possible options for our customer.

Daisyto start with let just refresh your pc setting by following this link:

Daisyhttps://help.ea.com/article/clearing-your-browsers-cache https://help.ea.com/article/clearing-your-temporary-files https://help.ea.com/article/how-to-troubleshoot-connectivity-issues

Daisyalso you will need to reinstall your game and download it again. You may also try to reinstall your origin too.

DaisyMake sure as well the you disable your UAC settings and run as admin

DaisyIf doing everything here still you will have the problem, I would like to you to chat back in so we can escalate your issue if really needed. It is because again your supposed to access all those dlc.

youSo I have to reinstall ME 2 / Me 3 and DA2 plus all the DLC? this will take days.

youI'm not very happy with this situation? I see this as the Origin client updated sometime in the past 4 weeks and this has wiped all the content or it is not accessing properly. Expecting to download everything again is silly and will take days.

youI will need for you to email the instructions please

younote - All these games were playing fine in July

youcan you also please have a look at the DA2 game

youthis is not recognising the DLC with the installed game

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