Forum Discussion

Re: Game Crash in Sanctuary Tower

Having the exact same issue right now. I've done all the above recommended and nothing has worked. Even uninstalled the game.
Was in a live chat with EA help where they recommended changing the Windows Version to XP but they disconnected while I was in the middle of doing that because I didn't reply (it didn't work anyway.)
Very odd they still have these bugs when it's 2018...

2 Replies

raoenema
6 years ago
Also have this problem end of may 2019.
holger1405
Hero+
6 years ago
@raoenema

Please create a DxDiag in text file format and post it with your next reply.

If you use Windows 7 also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.

You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button.