Re: Importing Mass Effect 1 saves [PS3]

Ive been on custtomer support chat and they are telling me that mass effect isnt available on playstation 3 😛

Hi everyone,

After installing patch 1.04 you should be able to import your saves from ME1 to ME2. If you are still running into issues, it could be due to region mismatch as PSN separates the three regions (NA/EU/APAC).

Hope that helps!

Ursula

But how can that be if I already bought ME2 and ME3 in the US and then download ME through PSN in the US as well?? Shouldn't ME already be from the North American region??

Did you patch your ME2 to 1.04? It should work with the patch.

There may be a corruption in the game or update files that are stored on your system itself. Please try deleting these game files and try again. To do this:

1. Press the PS button on the controller to enter the PLAYSTATION 3 XrossMediaBar
2. Select the Game tab.
3. Select the Game Data Utility and press the X button.
4. Find and delete all the game data listed.

Do that for ME2 first and check if it works after that.

Hi everyone,

We would like to get more information about this. I already saw some people in this thread who have games from the same region and have patched the game but are still not able to import the saves.

Please let us know if you are still not able to import your saves and

• patched the game to 1.04
• have all games from the same region (NA/EU/APAC)
• (to be on the save side) deleted your Game Data Utility 

Thanks a lot for your help,

Ursula

This is still happening to me and I've tried everything as well, althought how can I tell what region is my ME save files from if I downloaded the game through PSN? Shouldn't it be the NA region?

All three of my games are from the same Trilogy pack, purchased from Gamestop in the United States and my PS3 is from North America as well. My Mass Effect 2 had the 1.04 patch. I deleted the Game Data Utility (twice) and reinstalled Mass Effect 2. To date there is still no way to import my character from Mass Effect 1 (and yes I completed the first game).

And could someone tell me where I should go to ask for support for the Mass Effect 2 Access Code that was provided with the Trilogy? To date whenever I enter it I'm told that the code has already been used despite the Trilogy being bought completely new. Should I seek help on this forum or another one?

I have the first 2 games downloaded from the psn and my problem still persists

Not necessarily. I've seen at least one here from New Zealand.

Unfortunately I've never been able to do any post-game playing for ME 1 (not even sure how) nor any ME 1 character imports and I still can't import characters in ME 2 (I have no trouble importing them to ME 3 incidentally). It doesn't sound like it's just a problem if you kept playing after finishing the game the first time.

I'm still having this issue. I've patched, deleted/reinstalled all game data multiple times. Beaten Mass Effect 1 four times now and I still can't import a character. All of my games are from the same region as well. This is really starting to frustrate me. 

I have the problem that whenever i exit out of Mass Effect 1, the enter existing ID option disappears, which means it is not a problem wih Mass Effect 2, but a problem with Mass Effect 1 actually not 'holding onto' the completed game save.

I have...

- patched ME2 to 1.04

- deleted game data utility for ME and ME2 and thus reinstalled the patch

i have is the trilogy version of the game so it should not be a region issue

Please help, the only reason i bought the trilogy version was so i could play through all three fantastic games

I have deleted and installed ME2 and patch 1.04, deleted game data utility, and assume that all games in the ME Trilogy are from the same region (NA) and still cannot import my ME1 character to ME2. Please fix this! I have a friend who doesn't have this issue. (trilogy edition)

Awesome, so, I was told to start the game and I would be prompted to import a character after cutscene, during character creation. But no, that is not what happened, instead I go to character creation find that notthing like that is there,still. I go through the entire customization process just incase, but no still didnt work and this is an answer I waited for over 2 weeks

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@zombielvis wrote:

And the silence on this from all the people who could fix it is awesome...

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Personally, I don't care at all for any gaming console.  For all I know, given the small number of members actively posting here, there are no experienced console people at hand you can discuss your problems with. 

THIS IS NOT OFFICIAL SUPPORT. 

This is Gamer to Gamer Tech Discussion, "Self-help".  The Official help is in charge of the Game Advisers, who you can ONLY reach by going to the EA Help Center and STAYING there until you connect.  Really simple. 

No one here can "Fix" ANYTHING.  That's not how self-help forums work, sorry. 

As goraththeelder said, Answer HQ is a community initiative to have players share their gaming expertise with other players.

But the BioWare QA Team and our Community Manager Team is around and we are reading your posts. I've escalated the issue to the studio and will update this thread as soon as we get new information.

Thanks for all your detailed reports. They are (as always) very helpful.

I'm  under the impression that the problem is with Mass Effect 1, not Mass Effect 2. 

I will complete Mass Effect 1 and I'll have the option to create a new game+ with the character I've just completed the game with. It seems, however, that once I quit Mass Effect 1 the file is deleted. If I go to Mass Effect 2, it won't find my file to import, and if I re-enter Mass Effect 1, the previous option to play New Game+ has disappeared.

Hope this helps/gives insight. 

Hi everyone,

The QA Team asks you again for your help to identify the issue. Please answer the following questions.

1. Are you using Playstation Plus or Cloud saving?
2. Did you play multiple careers?
3. Had you played Mass Effect 2 prior to the release of the latest patch?

Thanks,

Ursula

1. I have Playstation Plus but I also have it saved to my hard drive.

2. Yes, trying to get it to work.

3. yes.