Re: Incompetent Advisor - Please advise!

Do what I do when I get a, shall we say... "less than knowledgable" Game Advisor:  Hang-up (or disconnect) and try again with another one.

Usually the second one is better.  Occasionally I've had to go to a third.

But (with one exception that turned-out to have been a Studio decision) they've eventually been able to resolve every situation to my my satisfaction. 

Eventually.