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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
9 years ago

Re: Mass Effect 1 - Black Screen (again!)

@Ruthbat

First, temporarily disable your antivirus and any other security software and perform clean boot before starting the game: http://support.microsoft.com/kb/929135

Check your video drivers are up to date and any available Important Windows Updates are installed.

If the problem persists, post your Dxdiag report here as there will likely be info in there that will help us resolve your issue, thanks.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

2 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi Barry

    Many thanks for your advice.

    The clean start has fixed the issue and I have been able to play the game again.

    Kind regards

    Ruthbat

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