EA_Barry
Community Manager
9 years agoRe: Mass Effect 1 - Black Screen (again!)
First, temporarily disable your antivirus and any other security software and perform clean boot before starting the game: http://support.microsoft.com/kb/929135
Check your video drivers are up to date and any available Important Windows Updates are installed.
If the problem persists, post your Dxdiag report here as there will likely be info in there that will help us resolve your issue, thanks.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/