Re: Mass Effect 1 missing save data

@RedLotusEU;  Sorry the EA Game Advisor wasn't able to help.  (They aren't the best with BioWare games, especially the older ones...)

Basically, you just need to copy your ME1 save file to the location ME2 expects to find it.

Your ME1 saves are found here:

C:\Users\[username]\Documents\BioWare\Mass Effect\Save

And ME2 wants to find something here:

C:\Users\[username]l\Documents\BioWare\Mass Effect 2\Save\ME1

Note: That's a sub-folder named "ME1" under the ME2 saves location.  If that folder doesn't exist, just create it before you copy your ME1 save there.  😇

EDIT1: If you want, you can copy ALL of your ME1 saves there, but you only need the one you're going to import as the starting point for ME2.

EDIT2: Be aware that your ME2 Shepard will probably not look very much like your ME1 Shepard.  There are (complicated) ways to get closer, but they're a lot of work and still only approximate your original face.  Google is your friend. 😉