Yup, same thing happening to me, got 1600 points and bought two reserves packs and neither of them showed up, that was about 3 days ago. Contacted customer support as soon as it happened, all I got was "This is a well known issue, the studio team is working on it, you will get your points back when the issue is fixed" Wow EA...Wow
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Ok, so i had contact with EA via phone. I live in the Netherlands. For a customer service number the wait wasn't too long (10 mins) and the cost was at local rate, not service number cost. I was spoken to friendly and my points got refunded. I tried to buy Premium Spectre packs while on the phone. Didn't work. My points got refunded again. So I can not buy Packs ingame. I do have my points back, which is good.
I received a mail not much later explaining there is currently no solution. The studio is researching it but couldn't let me know when it would be solved. There is an alternative but that would mean contacting EA again via "My conversations" after buying packs. Then i will be put through to their experts, i guess second line support, who will solve the issue.
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