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carseclass's avatar
carseclass
9 years ago

Re: Mass effect andromeda infinite loading on menu screen (xbox)

I would power  cycle  your console for 10 seconds  wait for 30 seconds then turn  it back on or power cycle it for 10 seconds then  unplug it for 30 seconds then plug it back in. try to uninstall  your game . try to  do a  regular power cycle first   then  uninstall it  second. Do you have the disc  version of the game if you have the disc version of the game you can uninstall it off line  you always can call Microsoft or  got to xbox .com support  or call ea games support.make sure your xbox not plug in into a  surge protector  outlet .

2 Replies

  • carseclass's avatar
    carseclass
    9 years ago

    try to clear local games saves  remove and add your  Microsoft account .

  • carseclass's avatar
    carseclass
    9 years ago

    another thing you can try is factory reset your console there is 2 options  you can keep your games and apps or  delete  everything . if you choose to delete everything   your games and apps will be in ready install section  I would do this step the last option.

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