Re: Mass Effect: Andromeda is no longer supported (according to EA Help)
The Super Deluxe Edition was advertised as "Mass Effect Andromeda’s Super Deluxe Edition sets you up with ALL THE INCREDIBLE EXTRA GEAR AND ADDITIONAL BENEFITS OF THE DELUXE EDITION, but piles on even more Multiplayer Booster Packs." It's even in the title of the edition, it's the Super DELUXE Edition. It should have everything the Deluxe Edition has plus some additional multiplayer booster packs; EA advertised it that way after all. An additional benefit of the Deluxe Edition is that it was updated after release to include the Turian Solider and Asari Adept Multiplayer Recruit Packs. If the Super Deluxe Edition truly has the additional benefits of the Deluxe Edition it should have been updated as well, but EA overlooked the Super Deluxe Edition since it was a limited edition that had ceased being sold by the time of the update. Even the Standard Edition was updated with the Turian Soldier Multiplayer Recruit Pack.
I was just seeking parity with the Deluxe Edition; that is reasonable and fair given how the Super Deluxe Edition is named and was advertised and considering the notably higher price tag I paid (lesson learned). Due to the poor release quality of the game, I decided to come back to it sometime after it had been patched, and now that I've had some free time to do just that, I realized EA failed to update the Super Deluxe Edition with the Turian Solider and Asari Adept Multiplayer Recruit Packs, and EA will not honor what was advertised: "ALL THE INCREDIBLE EXTRA GEAR AND ADDITIONAL BENEFITS OF THE DELUXE EDITION".
As a final update to this thread, I have since been informed by another EA Help representative that EA Help no longer has the ability to add content, and "what support we have is even more limited, just basic tech support and refund type issues". I can't fault them in this regard, they apparently have no ability to add content for the game, even after consulting with "specialists".
Requesting another party to speak with who does have the administrative access to remedy this goes nowhere. This is needlessly secretive, almost like EA is controlled by Sith Lords or evil robots behind the scenes and EA Help representatives are their shock-collar-wearing captives. Who is there to turn to when a problem is resolvable by a company but the only point of contact you have with that company doesn't have the ability to resolve it themselves and can't forward it to anyone else? Regardless of the problems encountered, EA customers are almost always directed to EA Help as the sole source of resolution, but EA Help itself has been hamstrung in what it can actually do. It would be like directing someone who needs new brake pads to consult a paralegal. It makes no sense if customer service is the actual goal. The truth is it primarily exists to exhaust customers into giving up without a resolution. Well, mission accomplished.
Like I said, being an EA customer is sometimes like death by a thousand cuts. I enjoy the games (for the most part), but the support experience is woefully deficient. Also, that is not an attack on any community managers, I'm sure you're doing the best you can within the role and limitations you've been given, but the support system you are a part of needs an overhaul.
