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Re: mass effect: andromeda won't launch

just got the game today. Done a reinstall twice, its white listed in both the windows 10 firewall and my antivirus program. I've tried launching it with both program's disable. I've tried running as administrator. I've cleared the cache. I dont repair mode option 4 times now. I've reinstalled origin software itself. At this stage I am trying to play it in a different language pack to see it it comes up. I've also done a clean install of my graphics card. I don't have Corsair Utility Engine installed.  I've shut down the pc, disconnected all the cables and changed the network cable from the rooter to the pc but its still not working. I've done a clean reboot. I've removed all background programs and apps. I've checked the following 1 the open ports, 2 the IPV, 3 Enable UPnP 4 My NAT settings. I've even go to windows language option and changed the primary language to American English.    Language change did not work.  Short of me doing a full wipe of my machine I cannot see any solution to this game launching. I'm seriously disappointed with this as I've been looking forward to playing this game when I saw an alpha version of the game. If a solution is not found quickly I will be asking for my money back. Also I;m even more reluctant to buy another EA game on PC. I had similar problems with BF3 on launch, no sound for months and the saboteur not working at all for 6 months. Turns out with that game it was launched without support of NVidia cards.  Currently I'm running Windows 10 64bit Home Edition with a Geforce GTX 980 TI Gaming 6G. Also using a samsung ssd as my primary Harddrive.

I need solutions.

19 Replies

  • Post a DXdiag file.  Have you tried launching Origin, going offline mode and then launching Andromeda ...

  • cathalibm's avatar
    cathalibm
    9 years ago

    Within the language settings in Origin it only shows in the advanced launch options, English US, Francais, Deutsch, Italiano, Espanol, Portugues. I have also changed the language settings within window 10 itself from English Ireland  to both English Uk and English USA.  Ive also tried offline mode. 

  • holger1405's avatar
    holger1405
    Hero+
    9 years ago

    @cathalibm

    Did you rebooted or did you logged out of your Windows user account after you changed the language to English Uk?

    If yes create a DxDiag in text file format, also go to your Reliability monitor (Press the windows key and "R" at the same time and copy or type "perfmon /rel" (without the quotes) in > ENTER and look if it has MEA entries.

    If yes double click at the last one, copy it to the clipboard, (Bottom left corner) save it to a text file and load it up together with the DxDiag. You can do that with the "choose file" button at the bottom right corner of the reply window.

  • Ive tried offline mode. Did noting. I use dual screens. So When I launch the game i have the taskbar open. The Mass effect launcher shows for a split second and disappears.

  • holger1405's avatar
    holger1405
    Hero+
    9 years ago

    @cathalibm

    Again, did you reboot your machine or did you logged out of your Windows user account after you changed the language to English Uk?

    If not set the language to "English (United Kingdom)" as described in this post. Then click on English (United Kingdom) > set it to "standard" > reboot > test the game.

  • I'm heading to bed. Its 1:08 am. I've been trying to sort this since 6:30 pm.  I've to be up for work at 6 am. I'll check back tomorrow evening. Just decided to make sure that the fault is not work origin itself. I have bf1,3+4 installed on it . I just tested bf1 and it launched fine. So it much be something with mass effect.

  • Lot of errors showing.  Do a clean reinstall of your graphics drivers.

  • holger1405's avatar
    holger1405
    Hero+
    9 years ago

    @cathalibm

    What exactly is happening when you start the game?

    Remove all Irish settings including the Keybord settings from your system > reboot > Test

    If that don't helps, disconnect your second monitor, then preform a clean boot and test the Game afterwards.

  • Going to do a clean unistall of graphics cards drivers. and reinstall. I'll get back to u. I takes ages to download the latest drivers for the card.

  • i did a clean install of the graphics drivers and removed all reference to language English Ireland, I also disconnected my second monitor. It didn't work. So i started to end task every program listed in the task bar one by one. Finally got the game to work. Only thing is i don't know what Program caused the conflict. I check again tomorrow and post the results. Its nice to be exploring planets again. Its my favorite part of the mass effect series. 

  • Launched it today, no problems. im beginning to think that it had something to do with the nvidia software. Regardless look like the issue is solved. Thanks for the help guys.

  • @holger1405

    Just wanted to say a big thanks to you Holger (and everyone else trying to help solve this) - my regional settings were set to English - Ireland changing it to English - UK fixed it for me too.  Seems they added some really lazy\rubbish localisation code in the last patch!

    For what it's worth - I had to mix this change in with one other of the many suggestions:

    1. Change language to English - UK and set as Default
    2. Reboot PC
    3. Launch Origin
    4. Go offline in Origin
    5. Launch ME:A
    6. Get the Activation screen (because offline)
    7. Activate
    8. Game launched successfully
    9. Exit Game
    10. Go Online in Origin
    11. Relaunch game

    It's been running fine since.

    Many thanks!  🙂

  • cathalibm's avatar
    cathalibm
    9 years ago

    Quick tip, I found by completly doing a clean uninstall of my graphics card software and then a clean install of the drivers it worked for me. I uses a program called Display Driver Uninstaller. Search for it online. Free program. I did all the other stuff that u put in above and this was my final solution.

  • Anonymous's avatar
    Anonymous
    9 years ago

    I did a clean install of windows and that was the only solution that worked for me. Game worked fine after that.

  • ok this solution has worked for me. i disabled cloud sync. then i deleted save folder for the game and started the game. it worked nicely. i guess patched games no longer work with previous save files. lost my character but that's ok, since i wanted to start again. hope his might help.

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