Re: Mass effect: legendary edition stuck on preparing 14%

You don't need a VPN. You need to "Change Region" from EA App -> Settings to "United Kingdom".

I've posted a screenshot in one of my previous posts. After I changed the region and restarted the app. It worked past the 14% install percentage and completed successfully.

If not, then most likely it's a different issue.

@RO-BUTCHERULwithout a VPN that option doesn't even show up to me. maybe the app is not fully supported in my country. I can only change the language :/

The button is not visible in my app either in USA. I think it's been gone for a few months.

After many attempts and uninstalling/reinstalling, text file extension changes, etc., these steps work for every game on my end.

1. Enter offline mode

2. When it says you have no internet connection, go online

3. in Settings>Application, chance language to one that is not your native/preferred

4. Let EA App refresh with new language

5. Change language back to preferred

6. Resume download

I don't know why, but it's working 'fine'.

I have this problem too with 14%. Im tryed standart doings, and doings that you wrote. Nothing. Today i am switch on my secondary internet - smartphone as modem - and game starting to verification and download. Its work! I dont know why secondary internet fix it - but it is. And its the second time in my life i fixing problem with starting download by that method. lol

Hey Everyone

As this thread is a bit old, things have changed and been updated; we will lock this down and consider this resolved.

If you run into any further issues, please create a new thread or add your information to an existing thread so we can begin tracking accordingly!

Cheers!