Appreciated thanks, I have done that, am still waiting for my "under 5 minutes" live chat 😕mileyfrustrated: I just hoped somebody else had experienced similar problems and had a fix
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I've had a similar issue, where I was missing some DLC entitlements. I contacted EA through chat and talked to a guy who could barely speak English. He couldn't help me so I sent an e-mail to Dutch EA customer support. They couldn't help me either. Then I tweeted my issue to @askeasupport who told me to open a ticket. I then told them I already did it without results, gave them the existing ticket number, and then they escalated the issue, which means the problem gets looked into by someone who actually knows what he's doing. My problem is solved now.
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