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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: [PS5] Mass Effect Andromeda Network Connection Error

@lilixstar Can you log into your EA Profile with your PSN login and you can see there what email is associated with the EA Account? If it is not one you recognize, or you are unable to log in, you would have to reach out to live support. 

6 Replies

  • lilixstar's avatar
    lilixstar
    2 years ago

    So, when I try to see the email it's added there's the message os Network Error, just like the picture.

    So I don't know what email they are trying to connect 

  • lilixstar's avatar
    lilixstar
    2 years ago

    Ooohh, now I understand. I entered on my EA Profile using the same as the PSN and the email is the same and it says the PSN is linked.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ThePatient1128 Are you getting a network connection error a different error?

    Have you logged into your EA profile as directed above to check the accounts are linked correctly?

  • It was an issue with my linked Xbox account to the EA account. I had to live chat and get it unlinked and made a new EA account for my ganertag. Everything is working as intended at this point. Thank you for checking. Much appreciated.

    -Thepatient1128 

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