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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: [Resolved] We Could Not Activate Mass Effect 3 2012 Edition Error

@KurtisStryker12 Can you provide us with more info on your specific situation?

Are you installing through the EA App or Steam?

Can you attach the error you get again for me please?

Are you getting any other specific error(s) when you try to install the game

14 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Issue Resolved. Accepting as a solution for visibility purposes.

    Hey Commanders,

    Just wanted to say a big thank you for keeping us updated on the issue.

    Mass Effect via Steam and the License Key Error

    The EA app dev teams have released a new update for the EA app. This update includes fixes that should solve the problem of Mass Effect via Steam asking for Product Keys when the game is launched via Steam.

    We'd really appreciate it if you could check if your EA app is up to date (at the time of writing, the latest version is 13.55) or try manually updating it using the steps provided here. 

    Mass Effect via EA app and the License Key Error

    If you're playing Mass Effect via the EA app and you're also running into the License Key Error, please follow these steps:

    1. Open Windows File Explorer and copy/paste this 'URL' into the address bar: C:\ProgramData\Electronic Arts\EA Services\License.
      1. If you can't copy/paste this 'url', you can enable the "View hidden files and folders in Windows" option via these steps and navigate to the folder manually.
    2. In the "License" folder, where you should be if you've followed the above-shared steps, check if you can see a file called "71067.dlf".

    3. If it's there, delete this file and launch the game again. The game should now work.

    If the problem persists, please keep following the steps below and report back to us in the thread. 

    Thanks a bunch in advance!

    If you continue to experience the issue

    If you continue to experience the issue, please provide the following details (please click on "Spoiler" to reveal the info):

    Spoiler
    • Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard),

    • EA app version (EA app > Top-left Hamburger Menu > About),

    • The region you're from,

    • Are you using an internal or external drive to play your games?

    • Are you using an HDD or SSD?

    • Date this issue started (is it still happening?)?

    • Other error(s)?

    • If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these),

    • Please share a DxDiag,

    • IMPORTANT:
    • Please share an EA app Error Report ID. Steps can be found here on how to generate this ID.
      • If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".
    • Please share logs of the EA app, by either creating a .rar file of them and adding them to your post,
      • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs.

    None of the requested data contains any PII (Personal Identifiable Information).

    This issue can be the result of a variety of root causes (please click on "Spoiler" to reveal the info):

    Spoiler
    • You are logged into the wrong, not Steam x EA app connected, EA account in the EA app,

    • Your purchase didn't go as planned (please check this with Steam),

    • If you redeemed a standalone code for the game that you got via a 3rd party site, it's possible that something is wrong with the code,
      • If that is the case, please get in touch with the store where you bought the code.
    • You might have the trial of the game installed, resulting in this error,
      • You can check this by going to the Steam installation directory of the game > check if you see something along the lines of "...Trial.exe" and rename that file to "...OldTrial.exe".
    • Check if your EA app is fully up to date,
      • You can manually check this by opening the EA app Updater program (C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EA).
    • There is something wrong with the EA app cache, try to perform an EA app Recovery,

    • Check if your Windows date/time is correct,

    • Check if the game, Steam and the EA app are not being blocked by a VPN, Firewall, or other forms of Anti-Virus software,

    • Make sure that if you have claimed the game via an EA Play subscription, your subscription hasn't expired.
  • Aschmo0815's avatar
    Aschmo0815
    2 years ago

    I can confirm that with the latest EA App the problem has disappeared.

  • IFandomMenaceI's avatar
    IFandomMenaceI
    2 years ago

    Hi!

    I made a .rar file with (hopefully) all the info you need. I bought the game on EA app and launching from it too. I dont have the game on steam.

    I have this issue with both of my accounts. Please help if you can

    Thank you so much

  • PhantomToad's avatar
    PhantomToad
    2 years ago

    Hi!

    I made a .rar file with (hopefully) all the info you need. I bought the game on Origin and launching it from EA app. I dont have the game on steam.

    I have this issue with both of my accounts. Please help if you can!

    Thank you so much

  • IFandomMenaceI's avatar
    IFandomMenaceI
    2 years ago

     @EA_Shepard Yes sir! Full un- and reinstall on the EA app and games  and moving the licens folder. I also checked the folder for th71067.dlf file but it didnt have it.

    Is there anything else I can do?

    Thank you!

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @IFandomMenaceI After you do a scan of Windows and your HDD, and nothing comes up wrong, it's time to test it on a new Windows Admin account. 

    It could be a number of things going on.

    Download corrupted

    Windows install file location is corrupted, in which case you can give it admin rights

    Windows account is missing registry files

    It becomes an elimination process of what it could be and you eventually come to what works.

  • HaibaneRenmei's avatar
    HaibaneRenmei
    2 years ago

    In case it might help anyone too lazy to look through this entire thread:

     

    What fixed it for me was to simply delete 71183.dlf in C:\ProgramData\Electronic Arts\EA Services\License (not quite sure why 71067.dlf was brought up since it's seemingly the file for BF3).

    Sorry for reply, couldn't find the comment button.

  • iongion's avatar
    iongion
    2 years ago
    @HaibaneRenmei This is it, removed the entire License folder, restarted EA app and alas, all works, no reinstall needed, no mods lost. Thank you!
  • IEBasara's avatar
    IEBasara
    2 years ago
    @HaibaneRenmei Thanks, this really helped to resolve the issue. Deleting the file '71183.dlf' did the trick. In my case, my ME3 was installed at Origin era, and I always got missing product key error on playing it through EA Apps.
  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @IEBasara 

    You mean the same thing that is right there, in the accepted solution from EA Shepard on the first page of this thread?  🤔

  • IEBasara's avatar
    IEBasara
    2 years ago

    @holger1405  Yes, the same thing is right there from EA Shepherd on the first page. I am the one who is too lazy to look through the whole thread…it was said by who I replied to. 😃

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