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arghbla's avatar
arghbla
Seasoned Newcomer
4 months ago

Re: Unable To Load Data on N7 HQ Page

Mass Effect 3 MP player here - I've been using N7HQ a lot to track multiplayer challenge progress. Recently I've noticed the website being down a lot more than usual, only to find today that the profile page is just wiped? In-game my inventory and progress is still there, it's just the N7HQ website. 

Despite me being logged in with my Origin account, the My Account page displays no connected accounts.

Does this mean N7HQ's profile features are gone for good?

13 Replies

  • DoctorDAM's avatar
    DoctorDAM
    New Ace
    4 months ago

    I see the same thing.  As you wrote, N7HQ has been spotty recently, so hopefully this is a momentary glitch and not the beginning/middle of its end.  Any input from our EA representatives appreciated.

  • Airwalk700's avatar
    Airwalk700
    Seasoned Novice
    4 months ago

    I have the same problem although the Galaxy at war still works and the ability to change the in game challenges banner. Nothing else tracks on n7hq.

  • RogueChinchilla's avatar
    RogueChinchilla
    New Rookie
    4 months ago

    I've been having the same problem since March 12th.  Everything in-game is fine (N7 and Challenge ranks, challenge points, etc.).  I also posted that the N7HQ was down ~2 weeks ago, so hopefully this is another temporary glitch.

  • yafatty's avatar
    yafatty
    Seasoned Newcomer
    4 months ago

    same here. Last week, reloading any n7hq page became very slow. A couple of days ago, n7hq then had lost all my equipment/challenge data. After logging in, the name of my profile is still there, but the profile is empty. Searching for my profile name results in an error message (No profile was found on PC/Origin with the name yafatty.)

    It's just n7hq - the game still runs, and all the equipment & other progress still is available in-game.

    My EA account is from 2010, thus, not new.

  • HockeytowN7's avatar
    HockeytowN7
    Not applicable
    4 months ago

    Over the past decade I’ve had this thought a thousand times — each time, N7 HQ is restored.  More is being done to maintain both the servers and N7 HQ than you’d think.  When these issues persist beyond a few days, then I begin to worry.  But I’d put money on all being back to normal within next 24-48 hours.

  • arghbla's avatar
    arghbla
    Seasoned Newcomer
    3 months ago

    I do hope so, but it's been like 5 days now, and while I have only been playing for a few months, I have never seen this "blank profile" issue. Website going down etc is a regular thing, but this is abnormal, that's what makes me worry.

  • yafatty's avatar
    yafatty
    Seasoned Newcomer
    3 months ago

    n7hq is back, including the data I was missing before.

    :-))))

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 months ago

    yafatty​ I'm Commander Shepard, and this is my favorite type of reply on the Citadel!

    Happy Gaming!

  • Airwalk700's avatar
    Airwalk700
    Seasoned Novice
    1 month ago

    Cannot access n7hq site again. Sometimes it can get to the login page but no further. Network timeout every time. Tried on PC and android.

  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    1 month ago

    Hi, Airwalk700​ ,

    I have access to the website. Is it working for you now? It may have been temporary downtime.

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