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KoJotP's avatar
KoJotP
13 years ago
Solved

redeem/purchase online pass [edit: partially fixed but as following causing problems with From Ashes DLC]

Hello

It's not a first time this happens, hopefully the last. I am unable to use Multiplayer feature of the game. I play on PC, purchased the game at pre-order through, purchased all the DLC, I have pretty decent connection and OK computer. I am also appaled by the quality of service that is provided. Every now and then this thing happens, also every now and then game is unplayable due to constant disconnections. It is not my fault, it's been proven that it is the server side fault and/or mishandling by database. I am outraged by being treated as thief and barred from using the product I purchased out of my own pocket due to poor quality of solutions picked by BioWare and/or Electronic Arts. 

How are You going to fix the problem? I've contacted support - no answer -  the call was stuck at crappy music for 16 minutes before I decided it is going nowhere and hang up while e-mail got automated reply and that's it. Will this problem ever be fixed permanently?

Regards

Chris

Edit: to recap - if You have similar problem - contact EA Help (preferably via Twitter/FAcebook since it's fastest or chat but it requires some waiting though), perform troubleshooting and ask for new online pass, pointing out the version You have; check wheter DLC works and if not - contact them again 

  • EA_Spectre's avatar
    EA_Spectre
    13 years ago

    Hi kojotp,

    Can you please open a new thread for your issue with the From Ashes DLC? Perhaps other players had a similar issue, but they will not "see" you as the thread still says "redeem/purchase online pass" in the title.

    Btw. if you don't hear back from our Game Advisors within this week, send me a PM.

    Thanks,

    Ursula

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  • KoJotP's avatar
    KoJotP
    13 years ago

    I'm not diminishing validity of Your proposed solution. You've been very helpful and Your suggestion got me at least the Multi unblocked. It's kind of annoying though since nothing happened since the escalation (I had brief chat with another consultant that promised to remind of me to that other guys and mention I came by again but that was my initiative not theirs) and I'm still waiting for permanent and full solution. I guess the only way is to pester them non-stop, otherwise they just forget about you.

  • EA_Spectre's avatar
    EA_Spectre
    Icon for Community Admin rankCommunity Admin
    13 years ago

    Hi kojotp,

    Can you please open a new thread for your issue with the From Ashes DLC? Perhaps other players had a similar issue, but they will not "see" you as the thread still says "redeem/purchase online pass" in the title.

    Btw. if you don't hear back from our Game Advisors within this week, send me a PM.

    Thanks,

    Ursula

  • KoJotP's avatar
    KoJotP
    13 years ago

    Hey Ursula

    I would but the From Ashes issue is aftermath of solution applied by EA team to fix the redeem/purchase online pass. I checked "My games/Your registered game content" on BSN and as I mentioned earlier I now have two online passess. Apparently one of the Advisors fixed my problem by adding the second. The only problem is that this is a pass for regular game and my copy is N7 Digital Deluxe/pre-ordered which also allowed for this particular DLC to authorise. My guess is that I'm able to play Multi thanks to that regular pass but it kinda messess with this one DLC. I also think that this particular problem might be reproduced for other recipients of the original problem followed by not 100% complete fix. Change of the topic name would help but I'm not sure if it is possible.

    Best Regards,

    Chris/KoJotP

    Edit: As of now I still have two online passes - but now one is regular and the other somehow became Collector's Edition, both are wrong for the game I own which is N7 Digital Deluxe Edition, thankfully regular at least allows me to access Multi. I appreciate efforts but I would love the problem finally fixed, properly.

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