I have reached out to tech support several times and I get the same run-around. I can download AND PLAY ALL my EA games THROUGH the EA app EXCEPT ME1. It failes with some generic message about "our servers failed, give us a short time and try again"
This is the tech support message I get, and I have following and NONE of it works.. it has COMPLETELY wasted my time... reinstalling, redownloading,....
I continue to reach out to tech support and my case gets suspended with instructions to do the following:
Thank you for contacting EA. My name is Siddharth and I would assist you with your EA account issue today.
I have reviewed your email and came to know that you have issue with your unable to download your game. You do not need to worry, I'll surely do my best to help you with my assistance.
So, I would request you to please go through the below troubleshooting steps link:
https://help.ea.com/help/ea/ea-desktop/troubleshoot-game-download-install-load-issues/
Thank you for contacting EA and have a great day.
It's the same boxed message from anyone... and NONE of those solutions work. NO matter how many times I explain it, EA does not care.
Let me recap here:
All games I own install just fine through EA app, EXCEPT ME1 which bails with a generic can't download now, give us another try later message.
It's nice to know I'm not the only one with this issue. I feel like I'm going crazy with how much I've essentially been shooed away by tech support. I'm going to try contacting them yet again because this is getting ridiculous, and I feel like their last suggest to post the issue here was just a way to dismiss me. I realize it's an old game, but it's still a product we paid for and it shouldn't be so much to ask that we can still play it when EA causes an issue with their platform.
The new EA App seems to be causing all sorts of problems for the Mass Effect games. I've seen a ton of posts attesting to a myriad of issues, many that are intermittent. The solution used to be "don't use the EA App, use Origin instead". This was never of use for someone who had the ME games through GamePass since they were only accessible via the EA App (then in Beta). But now it won't work for most since EA has been forcing people to migrate to the EA App. A redditer posted a solution to this by disabling the forced migration (i.e., continue to use Origin). Here's a link to that post:
https://www.reddit.com/r/MEC🤭p/comments/117j98k/comment/j9c45qs/
In theory, this will allow you to use Origin, at least for a while, which hopefully doesn't have the same issues for you. Again, this will not work for you if you only have the ME games through GamePass or EA Play, IIRC.
I understand your frustration and agree this is something that EA needs to address/fix. But in the interim (do you really want to wait?), maybe follow the link in that reddit to the original twitter and you'll see where you can find a copy of Origin. I won't link as I can't vouch for it (I have the migrate notice, but haven't done so yet as I'm in a timeout from ME games).
@DoctorDAM wrote:The new EA App seems to be causing all sorts of problems for the Mass Effect games. I've seen a ton of posts attesting to a myriad of issues, many that are intermittent. The solution used to be "don't use the EA App, use Origin instead". This was never of use for someone who had the ME games through GamePass since they were only accessible via the EA App (then in Beta). But now it won't work for most since EA has been forcing people to migrate to the EA App. A redditer posted a solution to this by disabling the forced migration (i.e., continue to use Origin). Here's a link to that post:
https://www.reddit.com/r/MEC🤭p/comments/117j98k/comment/j9c45qs/
In theory, this will allow you to use Origin, at least for a while, which hopefully doesn't have the same issues for you. Again, this will not work for you if you only have the ME games through GamePass or EA Play, IIRC.
Wanted to give an update about this method: an update from Origin was released today and now it seems to ignore this method. You can still use it in offline mode by not updating, however.
There was also an update released to the EA App today, as well. However, the download issue is still happening. Rather disappointed that they fixed the workaround to use Origin, but didn't fix the actual issue in the EA App they want everyone to use.
