I have reached out to tech support several times and I get the same run-around. I can download AND PLAY ALL my EA games THROUGH the EA app EXCEPT ME1. It failes with some generic message about "our servers failed, give us a short time and try again"
This is the tech support message I get, and I have following and NONE of it works.. it has COMPLETELY wasted my time... reinstalling, redownloading,....
I continue to reach out to tech support and my case gets suspended with instructions to do the following:
Thank you for contacting EA. My name is Siddharth and I would assist you with your EA account issue today.
I have reviewed your email and came to know that you have issue with your unable to download your game. You do not need to worry, I'll surely do my best to help you with my assistance.
So, I would request you to please go through the below troubleshooting steps link:
https://help.ea.com/help/ea/ea-desktop/troubleshoot-game-download-install-load-issues/
Thank you for contacting EA and have a great day.
It's the same boxed message from anyone... and NONE of those solutions work. NO matter how many times I explain it, EA does not care.
Let me recap here:
All games I own install just fine through EA app, EXCEPT ME1 which bails with a generic can't download now, give us another try later message.
If you have downloaded and installed ME2 to only be presented with this:
Invalid License: Reason Code = Missing DLL: [d3dx10_39.dll] Error: 0x7E
You need to install this: Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center for Windows. From Microsoft's web page:
The Microsoft DirectX® End-User Runtime installs a number of runtime libraries from the legacy DirectX SDK for some games that use D3DX9, D3DX10, D3DX11, XAudio 2.7, XInput 1.3, XACT, and/or Managed DirectX 1.1. Note that this package does not modify the DirectX Runtime installed on your Windows OS in any way.
This is my build:
OS: Windows 7 Ultimate 64-bit (6.1, Build 7601)
Processor: Intel Core2 Quad Q9550
Video: GeForce 8800 GTX
Motherboard: ASUS G41C
Storage:
ssd #1 - 1tb for OS
ssd #2 - 2tb for games (this is where the EA App is installed)
After that install, and without a reboot or repair of ME2, it worked. Now however, ME3 is tanked... ME1 still tanked... no clue on these... guess I will post here or review the posts.
Quick follow up for others.. ME3 was suffering something very similar to this. I played ME2 a bit, then did other things on my PC.. nothing Earth shattering. Rebooted and used the EA App to repair ME3. Repair your game via EA App by hovering your mouse over the game tile (icon of the game in the EA App you have installed) click the ellipses in the top right and click repair. It looks like it sort of re-download the game and all the DLC's.
Decided to give it a shot.. POOF! It now plays. So, got ME2 working by installing Microsoft DX (https://www.microsoft.com/en-us/download/confirmation.aspx?id=35), got ME3 working after (best guess) repairing, rebooting.
Just need help with why ME1 will not download. I looked into the EA Desktop logs and it almost looks like the product id is pointing to ME2.. but without someone at EA I am simply guessing..
