I just got ME1 to download and install.....
Few days ago, I tried to DL it and it would hang on Preparing.....like multiple hours hang. I tried to cancel the install and it was "canceling" for overnight and not making headway. I ended up closing EA Play app, going into task manager and then finding a EA Play process still running and ending that task. Once that was done, I was able to download the game and install it. I couldn't get it to play nor any of my others from EA play so I added an exception to AVG for EA Play app, repaired install and tried again....no luck seemingly.....I tried to start other games and they would work mostly, but would take several minutes to start, ending up chain starting multiple games, ie one would start, end it, another that I tried would start and I would have to end that one....After about 20 minutes, all of a sudden ME1 started....
Now ME1 will start after about 30 seconds to one minute.....
I HATE THE NEW EA PLAY APP...... Yes, I guess it has potential, but so far it has been a large step BACKWARDS from the old Origin app.....
Community ManagerThanks to everyone who has shared their info so far. It's been helpful!
We are continuing to look into this.
Checking in since it has been sometime and we have seen an update to the EA App.
My issue still persists. I bought ME1, I cannot download it.. So I bought something I cannot play.
Same here. There's been no meaningful communication, and so far the only work that has been done is patching the workaround to use Origin, which makes the situation even worse than when it started amazingly.
Hi so it's been a month... how is that old "looking into it" going?
@sirjames99508 Hey there! I am so sorry to report that I have completely given up on Mass Effect with EA. They are not responding but continue to update their app. The only place I can get Mass Effect to work is on my XBox and I protest playing that (as a personal thing) because EA has dumped ME so hard on personal computers with their app.
I am at a loss of what to do. As a consumer EA has not fulfilled on their promise to deliver a working piece of software to me after I purchased it. I have the receipt and a dead app that EA says runs the games we purchase. I don't know how lawsuits work but that would be great to do at this point.
I stopped on this thread because I got pretty punchy, and they sent me some notes about conduct. That seemed to get their attention. If I do it again, I will probably get banned, though at this point I don't particular care what they do.
Most likely they have not heard enough people complaining about this, so they don't see the value in putting resources in to fix it. Especially when it works on Xbox and PS, but that does nothing for PC folks, and nostalgia PC folks like me, who want to run the "real" Mass Effect game.
I wish you the best of luck! Hopefully, someday you, all of us, can enjoy a fantastic franchise, but for now, keep the dust off and remember to tell the ME1 consort "That's all I get?" 🙂
