[Solved] Galaxy At War inaccessible [PC]

I've had ongoing issues getting my Galaxy At War status to update.  These include not being able to show connection to the server upon opening Mass Effect 3, in addition to multiplayer game time not being transferred to my readiness rating.  I've spent over 8 hours game time in multiplayer attempting to up my readiness rating, to no avail.  In addition I spent over an hour chatting with an adviser who reset my previous readiness rating from 70% back to 50%, setting me even further back and furthering the problems I'd had before even attempting to get help.  My total time invested in trying to get my readiness rating to the point where I can complete the game with the appropriate ending now exceeds 10 hours.  After having paid over $80 for this game at release, as well as investing all this time only to grow increasingly frustrated, I'm hoping to find a solution soon.  I've reinstalled the game, resynced my profile, per forum and official EA advice, with nothing.  I've taken 4 different screen shots if you'd like me to share.

I chatted with Michael to start with, he did not fix the problem.  After realizing the problem was not fixed, he has closed out two attempts to chat with him after waiting for 40 minutes, effectively shutting me out of fixing and enjoying the game I invested in.  I've spent nearly $1000 on EA products, as can be seen in my order history.  I am incredibly disappointed in how Michael has handled my case and just want my issue fixed and EA's involvement in my gaming experience in general.