Forum Discussion
Hello.
On my Steam Deck (steam OS Holo), the game Mass Effect™ Legendary Edition stopped launching.
The launcher doesn't even start.
I tried the following:
- Rebooting.
- Verifying the game cache.
- Completely uninstalling and reinstalling.
None of these steps helped.
Please tell me what to do?
- EA_Illium2 years ago
EA Staff (Retired)
When you have a moment, I would recommend checking out the troubleshooting guides for the Steam by Valve.
Steam Deck - Basic Use & Troubleshooting Guide
Steam Deck - Software Info & Troubleshooting Guide
Cheers!
- 2 years ago
I did all that.
My game launches without a problem and I can play for a while, but it randomly crashes during loading screen and completely freezes my deck. I tried everything proton related, reinstalling the game, verifying files etc. This did not happen before the latest EA App update. I believe there is a memory leak issue because while running the game my RAM usage goes up constantly until it crashes. I don’t think a game like this warrants 14-15gb RAM use especially since the minimum requirement is 8GB. It shouldn’t go up so high that it hard crashes the whole system.
- EA_Illium2 years ago
EA Staff (Retired)
HI @simon7109 @ToXicQueen08 @vivalenta
This may be connected to the EA app and Mass Effect Legendary edition not having full Steam Deck support, Out of curiosity are you trying to use any mods?
- 2 years ago
Hi @EA_Illium
There are loads of us having the same problem . It’s clearly an issue with changes made by EA. As a community manager, can you provide us loyal customers and keen ME players with some sort of update. EA often get a bad rap for their customer support. Could you buck this trend and show that EA does in fact care about their end users. Thanks Champ x
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