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Trish_Meade1107's avatar
Trish_Meade1107
5 years ago
Solved

The DLCs are not downloading

I was having a computer issue and had to do a factory reset, which included all of my games. My mass effect 2 will download but non of the DLCs will. I deleted Origin and redownloaded it, I tried upd...
  • holger1405's avatar
    holger1405
    5 years ago

    @Trish_Meade1107 

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
    • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
      (If some files or folders can't be deleted, reboot and try again.)

    Then the Origin cache:

    All settings in Origin (only in Origin not in the games) are back to default settings after this.)

    • Close Origin completely.
      (right click on the Origin symbol in the task bar > close)
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
    • Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
      (The "LocalContent" folder must remain untouched.)
    • Delete the "Mass Effect 2" and "Mass Effect 3" folders inside the "LocalContent" folder.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
    • Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
    • Delete the "Origin"  folder inside the "Roaming" folder.
    • In the address bar of your Windows explorer click on "AppData".
    • Open the "Local" folder.
    • Delete the "Origin"  folder inside the  "Local" folder.
    • Restart your PC. > test
holger1405's avatar
holger1405
Hero+
5 years ago

@Trish_Meade1107 

Please clear your temp files:

  • Press the Windows key and "R" at the same time
  • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
  • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    (If some files or folders can't be deleted, reboot and try again.)

Then the Origin cache:

All settings in Origin (only in Origin not in the games) are back to default settings after this.)

  • Close Origin completely.
    (right click on the Origin symbol in the task bar > close)
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
  • Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
    (The "LocalContent" folder must remain untouched.)
  • Delete the "Mass Effect 2" and "Mass Effect 3" folders inside the "LocalContent" folder.
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
  • Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
  • Delete the "Origin"  folder inside the "Roaming" folder.
  • In the address bar of your Windows explorer click on "AppData".
  • Open the "Local" folder.
  • Delete the "Origin"  folder inside the  "Local" folder.
  • Restart your PC. > test
Trish_Meade1107's avatar
Trish_Meade1107
5 years ago

I followed the instructions, i can download 2 DLC's out of all of them, but some will show downloading then reset to 0 and nothing. So, some are working and others are not, I feel like I am 25% there, for part 2, hoping this fixed the issue with 3. I feel like buying a hardcopy but my computer doesn't have a disk drive.

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @Trish_Meade1107 

    Before we carry on with standard troubleshooting please contact  EA directly.

    • Choose "Contact us" (Top Bar) and then Choose "Origin" from the list. (Or search for it.)
    • Choose PC > Choose "Manage my Account" > "Can't log in" > Select contact Option.
    • You should get a chat option now. (Please note the business hours.)

    Let them have a look at your account so that we can rule out a problem there.

  • Scarhunter75's avatar
    Scarhunter75
    5 years ago

    I have been having trouble downloading the dlcs for my mass effect 2,

    i can't seem to force install or do anything to get it started

    (I've been trying since February and don't know what else to do) never had this issue until that month...

    i have all the dlcs for it but it seems to be stuck

    i tried uninstalling & reinstalling origin  several times... doesn't seem to be doing anything

    I don't know what else to do... i don't know if this issue is happening with other people

    Any help would be appreciated 

    Edited: Reduced Font size - Holger1405

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