The three character classes haven't unlocked

Do you have all the other characters unlocked? What do you get in the packs instead? Have you tried the new "Reserve Pack", which has a higher chance of unlocking characters.

I don't see the difference between the two new packs, both of them gave me only XP for the new characters and none of them gave me weapon upgrades. :mansad:

From what I gather those three particular characters are supposed to be unlocked (for free) automatically as part of Bioware's gift to all the players.

I do not have every single character unlocked if that is what you are asking? I've bought a few Reserve packs and they are giving me more characters which is fine, got some repeat characters I already have and a N7 Paladin Sentinel which was a new one for me but I don't think the packs have anything to do with my issue about the three characters not unlocking.

 From what I gather  me3seashell each pack only increases the chances, so Arsenal should increase the chance of getting weapons & Reserve should increase the chance of getting characters, seems like you've been extremely unlucky with the packs 😕mileysad:

No, they are not free, they are - just like every character over the last weeks - merely unlocked in the shop so you are able to get them in the usual packs (Reserve Packs have the highest chance). The blog never said you'd be given those for free, only that now the remaining three characters (instead of the usual 1 per week) would be unlocked so that now every one of the 16 new characters has been unlocked.

As darkfiy said, the Arsenal Pack only has a higher chance of unlocking weapons, this doesn't mean you'll always get weapons.

Edit: You might want to mark the thread as "solved" so that others can look here for a solution if they had the same thought.

Ahhh it makes sense now, never realized they were locked to begin with 😕mileyembarrassed: thanks for clearing that up 1ago 😕mileywink: