Forum Discussion

ThrawnVjun's avatar
ThrawnVjun
13 years ago
Solved

Unable to Login to Cerberus Network to Authorise Purchased DLC

Hi! I'm hoping someone might have an idea on whats happening. I have posted a thread on the social bioware forums and was directed to give this a try 🙂 On Tuesday (02 Oct 2012) I purchased and s...
  • ThrawnVjun's avatar
    ThrawnVjun
    13 years ago

    After some emails back and forth with EA Support I found the success I was looking for on the social bioware forums...

    Here's a copy of my reply on the bioware forums:

    [quote]Ouroboros69 wrote...

    Solution is here!! 
    After some lengthy discussions with an EA tech (who could not help me) I came upon this post

    http://social.bioware.com/forum/1/topic/106/index/2845006/2

    next to last reply states that your BSN password should not contain any special characters... 
    tried this out (by changing my Origin/EA password) and guess what?

    BAM! I'm in the Cerberus NW again and can claim my DLC...

    Pretty messed up... they should crosscheck their password requirements at EA/Bioware and have them align to one another... 

    Hope this will help others. Sneaky!![/quote]

    Wow. This just worked for me!  I previously included special characters like - and *, then I changed my EA/Origin password without said characters and success! I can finally log into Cerberus Network to authorise my DLC.

    Thanks for the assistance everyone!

ThrawnVjun's avatar
ThrawnVjun
13 years ago

Thanks for that Rinoe - I'll give that a try when I get home tonight. My password is a bit long come to think of it...

And yes the DLC shows up on my social bioware account in my registered DLC - and when I turn ME2 on it shows all 4 of the DLC I purchased on the "Unauthorised DLC - please log into Cerberus Network and authorise" message.

I'll give it a test and let you know 🙂

ThrawnVjun's avatar
ThrawnVjun
13 years ago

After some emails back and forth with EA Support I found the success I was looking for on the social bioware forums...

Here's a copy of my reply on the bioware forums:

[quote]Ouroboros69 wrote...

Solution is here!! 
After some lengthy discussions with an EA tech (who could not help me) I came upon this post

http://social.bioware.com/forum/1/topic/106/index/2845006/2

next to last reply states that your BSN password should not contain any special characters... 
tried this out (by changing my Origin/EA password) and guess what?

BAM! I'm in the Cerberus NW again and can claim my DLC...

Pretty messed up... they should crosscheck their password requirements at EA/Bioware and have them align to one another... 

Hope this will help others. Sneaky!![/quote]

Wow. This just worked for me!  I previously included special characters like - and *, then I changed my EA/Origin password without said characters and success! I can finally log into Cerberus Network to authorise my DLC.

Thanks for the assistance everyone!

  • BARMYARMY8's avatar
    BARMYARMY8
    12 years ago

    This works, thankyou so much for your help.

  • Anonymous's avatar
    Anonymous
    10 years ago

    THANK YOU SO MUCH! I was pulling my hair out and This may have just saved my life, again thank you.

  • Firecat911's avatar
    Firecat911
    6 years ago
    @ThrawnVjun That's great. But unfortunately, that forum is long since dead and my password doesn't have any special characters. YET, STILL. CAN'T LOG IN. Super frustrating. Been trying to get it to work for the past hour!
    • Borealys's avatar
      Borealys
      6 years ago

      I ran into this issue a number of months back and a complete removal of the game and all DLC from the system, then reinstalling it on my Xbox's external hard drive. Once I went to log in, it saw all of my DLC and let me play normally. I don't know if this will help, but I hope so.

  • Ruy343's avatar
    Ruy343
    6 years ago

    Mods? Please sticky the above solution

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,178 PostsLatest Activity: 2 days ago