Unable to run ME Andromeda and Dragon Age 3

HaveFun1975 wrote:

(which was the tool you asked me to use to uninstall my graphic card drivers)

EA app, not the driver, there are other tools for the driver. 
Good that you got it working. 👍

Hi holger1405 : i come back again on this post just to let you know that i have finally been able to solve my problem for my 2 problematic games: it was a combination of 2 things that seems to solve the problem: 1) uninstall with Revo uninstaller (which was the tool you asked me to use to uninstall my graphic card drivers) and 2) re-install on my C: drive instead of the other drive i use for my games: in the past, i tried to directly reinstall on the C: (without uninstalling the one on the D:) and i tried classic uninstall.. without success... but this combination did the trick !

@HaveFun1975 

The BIOS update was more to ensure that your CPU is not degenerating (more?).

I hope you get it sorted.

@holger1405 : if i use to do software updates regularly, i never did a BIOS update.. so i have followed your suggestion and did the update (the BIOS date was as of 2023 july): it didn't change anything for the 2 problematic games...

Just for fun, I will try to come back to the 55x performance core ratio and see if the 2 other games crash again.

And for the PC shop suggestion. i will see how it's going on for the future new games: i have a lot of games (recent and old) whick work fine/without any issue. If the problem becomes more common with other games, i will follow this suggestion.

Finally: i just want to thank you again for ALL your time, help and patience: even if the problem is not solved, i have really appreciated your help ! Knowing that you are not an EA employee and you are not paid for this help, it's more awesome ! 🙂

Best wishes and thank again ! 🙂

@HaveFun1975 

You might have a faulty CPU here, but that is just a guess.

Some 13th and 14th Gen Intel CPUs have degeneration and stability problems due to increased operating voltages on standard mainboard settings.

If you did not updated your BIOS recently, you should make sure that you have the newest version (Look for Mirrocode 0x129 update)

If that doesn't help, I would look for a PC shop in your area. I am afraid we have exhausted all the troubleshooting that is possible via the internet.

@holger1405 : i didn't know what was a XMP profile unil i checked on Internet:i checked and i have one by default but it is deactivated.

For the test RAM, it did it but only for 4 pass as it took almost 8 Hours for these 4 pass...(i have 96 RAM of memory) and i need my computer so i could not wait for 8 additional hours to have (or more) to have the 4 last pass.. :-) But no error found for these 4 pass... 

Also, just in case it rings a bell to you, i had issues with 2 other games (many crashes) that happened only when the Performance Core Ratio (in the Intel Extreme Tuning Utilitly) was to 55x (which was the default value) and that were solved as soon as i changed this value to 54x. (and come back it it reset to 55x).

@HaveFun1975 

The dump itself is corrupted, this could indicate bad memory (hardware failure or XMP overclocking unstable) or a bad driver on your system.

It would explain the Memory Leak warnings as well as some other errors in your DxDiag. 

If you have a XMP profile enabled I would disable it and test.
You can also test your RAM with MemTest86+.

@holger1405 : no problem, it's not urgent: i have this problem since several monhs so take your time.. 🙂 (and i really appreciate the fact that you try to help me !)

@HaveFun1975 

I have downloaded it, but I will not have time to look at it tonight though.
I will be back with you tomorrow.

@holger1405 : the game crashed with a message related to allocation memory (i don't remember exacly the message but it was something like "ran out of memory trying to allocate video resource"🙂: so i allocated virtual memory to my D drive (which is my drive for video games) and forced the use of DirectX11 instead of 12 (i did these steps as it was the common solutions for this game).

And just in case, i tried to run Andromeda and Inquisition after the memory allocation on the D drive but it didn't change anything.

Here is the link for the dmp file (please confirm me when i can delete it as i will delete it as it is a big file):

https://1drv.ms/u/c/4552339ba0f3f8f2/EQxRPWjKdYhFiTZhdXQi8swB3V29VzI3gexzUNW1VQr0ZA?e=draROb