I've been having trouble getting passed the start menu of Mass Effect 3 for months, I thought my data was lost. but Manoj and Santosh from customer support talked me through a lengthy troubleshooting process and helped me fix it.I wish I could do something to thank them properly, I can't find anything on the site about feedback.This game has meant a lot to me since I lost my father earlier this year, in many ways it's helped me cope. it's one of the only ways I have to connect with friends, now that I live so far away from everything. Having that taken away... surprisingly, was pretty hard. I can't thank you two enough.Thank you,Completely satisfied customer

I also just had a great experience with Akshaya C.EA Help on this account, which will not be used after this post/reply as this was a forgotten old account that I no longer use, but the help she provided happened under this account hence posting under it. Hands down she was the best customer service rep I have EVER encountered. The survey automatically closed when I hit end chat sadly. I want to provide this feedback for her. She is a true ASSET to your support staff. Thank you.

@tiberius; I'm not sure either, but I've elevated your post to my contacts with the EA Community Managers. Sorry for your loss, and I completely understand how something like a such an immersive RPG can help you through some rough times. Thanks for giving a shout-out to Game Advisors who went above-and-beyond, and hope you're doing better!

I have one in the opposite direction. Tech did NOT listen to what I said. I bought Dragon Age Inquisition from a store because I did not want to downloafd 24Gb of data. Installed it and it worked for a while. Later installed the Origin Client and it started asking me for a code which i had already used on the disc install. Tech had me uninstall it <Sigh> then did a few things on the back end and told me to re-install it from the origins client completely screwing the reason I bought it on disk. So now I have to sit 3 hours to install sometjhing I have on disc because the tech would not listen. I do PC Support for a fortune 100 company and this is the worst case of a technician just plain not listening to the customer. Case #16271691

Hi tiberius, Thank you for your post, we forwarded your feedback to the advisors in question. I'm sure your message will make their day. 😕mileyhappy: I'm very sorry for your loss and I'm glad that we could help you at least a little in troubled times. Your post gave me a quiet moment today (which is rare during a launch week, especially when you launch a game like Battlefield 4) and I really appreciate it that you decided to share your story here. Thanks, Ursula

I did a quick search on internet on how to get in contact with EA to say thanks for a great customer service experience and I stumbled on this post.I was helped in my issue on a totally other game but by the same person, Manoj of customer support.He did an amazing job, was polite, and got my issue resolved even though i got lost my connection to internet at some point.With all the negative feedback people always want to give, and EA has its critics but i wanted to say that EA and (mostly) Manoj @ the customer service was awesome, so good job and thanks for being understanding!If you can forward this to the relevant person, their manager, it would be appreicated!Zewill

Where can I give feedback on EA or Origin customer support? Two of these guys deserve some recognition

17 Replies

Anonymous
10 years ago
Positive feedback is few and far between but if feedback channels were made easier all around then there would be more of both types of feedback. My frustration with finding information led me to this post. My inquiry led to frustration which is leading to negative feedback because of the experience I have had with accessing ea's support sites on an iPhone, logging in multiple times even though it is positioned as a one time log in with Facebook, and then no channel I could find for giving feedback on this experience. I usually resort to Twitter in these cases because sadly those have been the only channels with gravity.
Anonymous
8 years ago
I also just had a great experience with Akshaya C.EA Help on this account, which will not be used after this post/reply as this was a forgotten old account that I no longer use, but the help she provided happened under this account hence posting under it. Hands down she was the best customer service rep I have EVER encountered. The survey automatically closed when I hit end chat sadly. I want to provide this feedback for her. She is a true ASSET to your support staff. Thank you.
Mimilcy
6 years ago
I also wanted to say thank you to Sagar for helping me out! I was struggling a lot with my account and they helped me, so thank you so much!
300NooB300
5 years ago
@tiberius23462 I will just quit until they find a fix to the problem, as they cause this
lendenflowers
5 years ago
I want to report the horrible experience I had with EA support. I have been in over 5 live-chats within the pass 2 days and even on the phone with one of your employees and my problem still haven't been resolved. First it was the employee I had on live-chat didn't know what to do then the ones after that, that figure out my problem kept sending me back to Sony or to get more information. And then when I got fed up with the live-chats that wasn't helping me I call. Just for my phone call to get to the very last step I needed to fix my problem and I had to tell her my last two purchases and I only could remember 1 and she hung up.
And all I needed help with was linking my account so I can play Madden 21 online. They figure out my account was connect to an old email I don't even use anymore. And all they had to do was update to my current email but I guess that was to difficult for them to do.
shawjack91
Rising Rookie
3 years ago
Yeah I'd also like to know how to give NEGATIVE feedback to them because three days not being able to load my games but them being totally fine taking my money with zero answers is pretty annoying. Should have bought my games in steam lmao
EA_Atic
DICE Team
3 years ago
This is on the older side of time, I'm closing this thread to stop it from being necroed.

/Atic

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Where can I give feedback on EA or Origin customer support? Two of these guys deserve some recognition

17 Replies

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