Re: Xbox One - NBA Live 19 - Crashing 5-12 Minutes into the game.

Great to hear that you got it fixed @Tone_Skyp.

Darko 

---

@Tone_Skyp wrote:

So I’ve been having the same issue for about a month and couldn’t figure out what was wrong until now. I believe I’ve found a fix. It worked for me just played an entire game with no issues. (XSX)

1.Go to Xbox Insider Hub/Leave Xbox Update Preview or Beta Program

2. Go to settings/system update may be about 4GB

3. System may factory reset but it won’t delete anything it’s just basic sign in stuff.

3. After system update go to general/Power mode & startup/Full shutdown

4. Turn on and give it a go!

Hope this works for everyone!

---

@Sirvannes03  @dev1st4ti0n  @Amazingnike53 

Does this fix it for you?

It still didn’t get it fixed for me any possible knowledge of why it would be happening?

@Taylorobrien45 

After exiting the Preview Program, did you try performing a power cycle?

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

@Taylorobrien45 

You've confirmed with these steps you've left the Preview Program? 

https://support.xbox.com/en-US/help/account-profile/manage-account/xbox-insider-program 

Thank you so much, this issue has actually fixed my NBA Live 19 from crashing. Thank you so much for you’re guys help.

This is still under review by the team. I'm sorry we don't have any updates to share outside of that, however they are aware of this and we'll share more with you when we hear it. Thank you for your patience and we apologize for the technical issues you're facing.