Duo point loss

• My 2 western points is gone. I almost spent 1500 nba cash  for that. EA give me back my western points.. Im grindin all day long for harden and westbrook 110 and this thing happens. Very disapointing.

Nope. They haven’t even acknowledged the problem. I’m getting pretty annoyed by it all. 

@SmoothNo15I think u will get back ur duo points/tokens...I too had lost them in the campaign error but the community returned them timely...

Bro I loss also my 2 western tokens. What should i do

Hey, NBA Live Mobile fans.

The studio team sent out compensation for those affected by the crashes during this period. If you are still experiencing crashes, please try the steps below to avoid it going forward as much as possible. Thank you for hanging in there for us and our apologies for any frustration it might have led to. 

iOS Mobile Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

@EA_Blueberry i have the same concern. I was also on track to finish all duos, now I’m not and I also fear that this will not be resolved on time to reconcile this issue. If my wife knew how much real money I spent on this game I’d be single. Got to make things right here. 

@EA_Blueberry  I’ve posted to these threads as well as messaging you guys through twitter. How come my eastern duo point wasn’t reinstated like you mentioned it would?  What else do I need to do?

Hey @EA_Blueberry , i still did not get my western duo point, i lost one because of a crash while loading the match. Any chances of still having it back? 

I was trying to get kristaps porzingis. 

Quick note, in the game i have the name of MiguelPereir17

@EA_Blueberry Unfortunately no, I have not received any compensation from EA yet, although I was promised the player I would have gotten had I got the west token. This was the resolution I have in writing from EA Global Customer Experience but it has not been done, and my case closed. So I am following up here because I don't understand why it was said and not addressed as offered. I've been waiting 2 days since the offer. So not everyone has been given compensation yet. Please follow up.  Thank you.