Forum Discussion

ANTITEXNH's avatar
ANTITEXNH
Hero
5 years ago

Game crashes and not accessible since latest update (12/3/20)

Product: NBA Live Mobile Platform:Android Phone Summarize your bug After the latest update (12-03-2020) the game crashes while loading. How often does the bug occur? Every time (100%) Steps: How ...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

If you are experiencing crashes at login, please DIRECT MESSAGE ME the information below so we can pass it over to the NBA LIve Mobile team.

  • NBA Live User ID (This is located in-game under Settings>Top right corner. It's the number, not the team name. DO NOT POST PUBLICLY.)
  • Device type (ex: iPhone10, Samsung S20)
tantoni1978's avatar
tantoni1978
5 years ago
@EA_Blueberry The game crushed every time I log in.My cell phone is Samsung A70 and I can nit see my user ID. What to do
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @tantoni1978 We are still looking into this and we're fine on account examples now. We'll update you all here when we can confirm the fix went in. Thank you for your patience and apologize for any disruption for your team during the current promo.

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