Product: NBA Live MobilePlatform:Android PhoneSummarize your bug The game crashes every time I'm playing a 5v5 match on AndroidHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? I can give u my login details to see how it crashesWhat happens when the bug occurs? The game crashes What do you expect to see? To see it fixed because it's so frustratingAnd it's not occuring only to me,it's occuring to most people on Android , if u guys think I'm lying check nbalive.gg, for NBA live mobile discussions

This is most definitely an Android problem and started happening right after All-Star Promo event started. I switched to another IPhone and the game runs flawlessly no problem whatsoever. Now for the EA team to diagnose here is where the game crashes.I'm using Samsung S7 Edge with Android 7. First of all most of the time the crashes are not directly to home screen like the previous ones. These crashes freeze the game for around 3-5 seconds while sound is active and the game crashes after that. 1) Game almost always crashes when you have the last possession with 5-10 seconds remaining. This happens in all modes that have 5 vs 5 matches but most prominent in H2H and league. Also it's a guaranteed crash when i pass it to Buzzer Beater Iverson in the last seconds of the game. Guaranteed. 2) It crashes quite frequently when Lebron clutch is almost active or active, whenever moving to the clutch zone the game freezes and crashes. This is not as frequent as last second and Iverson crashing but very frequent overall.3) Random crashes whenever the opponent has the ball or I'm just dribbling up court with Curry or just posting up with Gasol, just random crashes and still the same game freezes and then crashes. I'm using Brad Stevens as coach, have Facebook and Google Play and device linked to my account have been playing since November and never ever had any crashes whatsover before. This is most likely a bad coding somewhere introduced with the Allstar patch.Remember I don't have these problems when I play the same account on IPhone. No crashes whatsoever.

I don't know if you guys have done anything to the game today, but the crashes are now much worse. It used to be that it only crashed for me during league matches with my NBA lineup. Now it also crashes during my classic lineup matches, and during all my H2H matches (which costs me 5000 fans every time, to add insult to injury). "It's a small number," you say... *. If it's a small number, why does it affect 25% of my league? If it's a small number, why are other top-50 leagues leaving 5+ drives unfinished in every tournament? (Just to connect those dots for you, they have one crash and then leave the game unfinished to avoid the 10-point penalty of a second crash). If it's a small number, why am I seeing 0-10 scores come back to me from my h2h opponents every day - evidence that they tried to play their quarters but crashed in the process? Use your brains. Just because players don't report a bug doesn't mean they aren't experiencing a problem.FIX IT. I don't care how you do it. Just FIX IT.

This has been happening to me (and most if not all android users) every day since the start of the all star promo. If the game double crashes, you get an automatic -10 points. I've lost 3.5 million fans because I haven't been able to win, let alone even complete, a head to head match in weeks. The crashes have been the biggest discussion topic on nba live forums and youtube since the start of all stars. I'm on a google pixel, android version 8.1.0 if that helps.

Game is crashing in almost all H2H and LvL (sometimes in live events too)This happens since the release of All Star promo almost 10 days ago. It was working fine before that.Already tried to clear cache, data, reinstalling app etc... performed all steps recommended by EA Help and nothing helps.As you can see, we are a lot of people with the same issue.I'm on Android (7.0) Please do something EA.

The game crashes for me too. A bit more detail:1. I have Samsung S7 Edge2. I have 2 accounts being played on this phone (lets say me and my brother). 1 account with better cards crashes all the time, 2nd account almost never crashes3. The crashes are more often on NBA linup than classic5. Crashes are in: Live events, H2H and league6. Crashes happen in different situation, but often involve when player receives a pass, when player moves, Buzzer beater Simmons holds the ball last 7 seconds, Lebron Royalty gets the ball7. The crash means freeze for about 2-3 seconds and I just get thrown out of the game (no messages)8. About 1/3 of my league players are affected by this and they are very angry (seems to be Android problem, not Iphone)9. It started after introduction of All star promo10. At current situation I can finish 1 full league or H2H match without crashing with NBA linup11. Its been weeks already and I cant participate in my league games because of that ☹️12. Basically the game is almost unplayable for large part of Android users now13. Lots of my league mates (paying customers) are close to quitting from the game because of this.

GAME CRASHING | EA Forums

66 Replies

Anonymous
7 years ago
true... same here.. using samsung s7 edge on android.
Anonymous
7 years ago
EA will this ever be resolved? this is a major bug and been there for weeks already... I think you owe us an explanation. act on this EA...
Anonymous
7 years ago
The game crashes for me too. A bit more detail:
1. I have Samsung S7 Edge
2. I have 2 accounts being played on this phone (lets say me and my brother). 1 account with better cards crashes all the time, 2nd account almost never crashes
3. The crashes are more often on NBA linup than classic
5. Crashes are in: Live events, H2H and league
6. Crashes happen in different situation, but often involve when player receives a pass, when player moves, Buzzer beater Simmons holds the ball last 7 seconds, Lebron Royalty gets the ball
7. The crash means freeze for about 2-3 seconds and I just get thrown out of the game (no messages)
8. About 1/3 of my league players are affected by this and they are very angry (seems to be Android problem, not Iphone)
9. It started after introduction of All star promo
10. At current situation I can finish 1 full league or H2H match without crashing with NBA linup
11. Its been weeks already and I cant participate in my league games because of that ☹️
12. Basically the game is almost unplayable for large part of Android users now
13. Lots of my league mates (paying customers) are close to quitting from the game because of this.
Anonymous
7 years ago
Hi, I have the same problem
The game started crashing around 2 weeks ago. I have Samsung Galaxy S3 Neo and all other mobile games work great like before, only NBALM is crashing. From release date to mid February all worked well, but like I said, since 2 weeks it is almost unplayable because of constant crashes.
Crashes are in H2H, live events and in the season (I don't play in leagues). H2H is now unplayable for me. If I only start quarter and keep using d-pad for few seconds, it just crashes (sometimes I can play a bit longer than that but it's rare). NBALM forums are full of "The game is crashing" threads, I really hope you can do something with it ASAP.
Thx
Anonymous
7 years ago
I've got same problem as all the others, game constantly crashing, it's virtually unplayable right now.
Anonymous
7 years ago
me too as well, my game are crashing all the time, no matter if is h2h, live events, or season game, its crash.
Sometimes I can even log in the game, just see the James Harden screen...
drivetobrazil
7 years ago
Hi, I've faced a problem that really bothers me and I couldn't find a solution by your recommendation.
The NBA LIVE Mobile suddenly started crashing. I'm concerned because I have spent real money with EA and now it seems lost.
Why I've got crash in the game every time when i played h2h or lvl, and sometimes season games.? It's totally not my fault and for sure not fault in my device.
After first crash, i lost my position, after second crash i loose the game, I didn't even get a chance to get back in game. Please fix the game, that i can continue play game after crash.
I spent days and days being frustrated, trying fix the game.
In less than a month, I spent 119.84 euro in this game. It was totally worthless because I didn't get any players that would be good for my team. My team ovr was 85. As soon as the game began to crash, I did not spend any cent more for 7 days.
And if the next day is not getting better and we won't received compensation, I will disconnect my credit card from paying for this game. Less nervous will be if I don't spend money, because then I won't be nervous, if something doesn't work in this game, I won't lose money at least.
Anonymous
7 years ago

Ea when you fix it, the game is now impossible to play, it already lasts over 2 weeks
Anonymous
7 years ago
My nba lineup which has Brad Stevens as coach keeps crashing in lvl,h2h as well as intra league.EA pls fix this asap before more and more Android players quit playing this game
Anonymous
7 years ago
My game has been crashing even since u rolled in the All-Star promo was thinking it would have been fixed by now but no sign of it ..EA this is a major problem for most users now ..would be glad if it gets fixed because its ruining my h2h and league drives as well as my other league mates do suffer from this crash issue

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GAME CRASHING

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