Hello, everyone.
It came to my attention this was addressed on the 7th of this month and a make-good went out to those impacted. If you experience this in future LIVE PASS purchases please let us know.
Thank you for playing NBA LIVE Mobile!
Product: NBA Live Mobile
Platform:Apple iPhone
Summarize your bug Purchased the 30.00 live pass and it doesn’t allow me to play the first Monthly Master. (It’s still locked and has been for the last week)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Your the expert!!
What happens when the bug occurs? See above explanation
What do you expect to see? My 30 dollars back!!
3rd time this season I have purchased the 30.00 dollar live pass and it didn’t open up the first Live Pass Bonus for the Monrhly Master. I’m sure I won’t get my 30.00 back because your too interested in making money off a game that used to be fun to play but has gotten progressively worse over the last 2 or 3 seasons. I can’t speak for anyone else but I will never play this game again when this season is over. You really should take care of your faithful consumers and either fix your bugs a lot quicker or reimburse money spent or give some kind of compensation when your game has glitches. Guess the all mighty dollar takes precedence!! Do the right thing before you start losing a high percentage of people that are helping you make a lot of money!!!!
I too spent the money to unlock premium live pass, and have not had the monthly master event unlock yet. It's frustrating since I unlocked live pass on day 1, and now might not make the achievement to unlock a moving truck emblem from spending MM points, and may not get a moving truck player.. I would settle for having the event unlock ASAP, and being given MM points to make up for all the days I couldn't play the event though. Please get the devs on this issue EA! Thank you!
