Community ManagerThere can be a slight delay on the coins coming back to the account. Do you all know if the coins quickly return if you restart the app once you notice this starting to happen?
No, they NEVER returned to me.
And guess what ? This is not the first time...
Community ManagerI only get 2 pro pack compensation for my missing 300k coins. It's only cost 20k in store. It is unfair.
Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug I just lost 700k worth of coins whiles bidding on westbrook (84). my coins never came back to my account as expected. Kindly address this as soon as possible
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Check my game activity
What happens when the bug occurs? I lost my coins
What do you expect to see? My lost coins back as soon as possible
Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug I just lost 700k worth of coins whiles bidding on westbrook (84). my coins never came back to my account as expected. Kindly address this as soon as possible
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Check my game activity
What happens when the bug occurs? I lost my coins
What do you expect to see? My lost coins back as soon as possible
Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug I just lost 700k worth of coins whiles bidding on westbrook (84). my coins never came back to my account as expected. Kindly address this as soon as possible
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Check my game activity
What happens when the bug occurs? I lost my coins
What do you expect to see? My lost coins back as soon as possible
Please address this issue ASAP
EA Staff (Retired)Hey there @kkgomado If your coins are still missing, please contact our EA Help Support so we can further look into what might be going on.
I moved @kkgomado thread here because it had the same bug.
@EA_Blueberry or @EA_Joz can you change the name to Missing coins after auction bids or something like that?
Community Manager
@Mcmondray wrote:
@EA_Blueberry I'll see if I can figure how to choose the category. It's early in the season. I got my first 3M then used some to bid on Tatum at 2.1 starting bid so I'm sure I didn't lose track.
1. I spammed the bid button quickly everytime I'm out bid.. Got resource download error, lost the bid after logging in and lost the coins as well.
2.Bid on 81 ovr CP3 which was just about 350k. My 3M became 700K while the bis is still going on.
3.Bid in 85 ovr Kawhi. I tried to be careful. waited for the get bid back message to come out bwfore pressing. Lost the bid and didn't get back the coins again. The highest I have saved at this point was just 4M so I'm very sure I didn't lose track of my coins.
Hey, everyone.
If you're experiencing an issue similar to what @Mcmondray mentioned above where you bid on items and the coins aren't returned, I need you to direct message myself and @EA_Joz the following details so we can forwarded it along to the team for investigation.
We'll pass these reports along to the QA team. Thank you!
Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug Before i bid in auction i have 12,8 million coins. The i bid Tatum 87 ovr around 3,7k then in last minute another player bid on this player too so i bid to this player again around 3,7k. I didn't even buy the and they disappeared my coins left only around 5,4k coins. My 7,4kcoins are gone.They took 3,7k and so on and i didn't take the player and i was left with 5,4k coins . I already restaring my phone and re-login to the game and still same nothing happen to my coins. I will wait for your reply.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Please give me coins back
What happens when the bug occurs? Missing my coins 7,8 milion coins
What do you expect to see? Give me money back
Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug Before i bid in auction i have 12,8 million coins. The i bid Tatum 87 ovr around 3,7k then in last minute another player bid on this player too so i bid to this player again around 3,7k. I didn't even buy the and they disappeared my coins left only around 5,4k coins. My 7,4kcoins are gone.They took 3,7k and so on and i didn't take the player and i was left with 5,4k coins . I already restaring my phone and re-login to the game and still same nothing happen to my coins. I will wait for your reply.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Please give me coins back
What happens when the bug occurs? Missing my coins 7,8 milion coins
What do you expect to see? Give me money back
My coins disappeared in auctions bids
I must say I am highly disappointed with EA in relation to handling coin related issues. I have lodged complaints about three times concerning my lost coins and still they have done nothing about it. The advisory keeps making do the same case filing * over and over again. Its hard to earn coins for one to lose 700k in just a second.
This is too bad
I must say I am highly disappointed with EA in relation to handling coin related issues. I have lodged complaints about three times concerning my lost coins and still they have done nothing about it. The advisory keeps making do the same case filing * over and over again. Its hard to earn coins for one to lose 700k in just a second. I'm really disappointed
No update and no fix to date. I have just tried bidding on 81ovr CP3 a few minutes before this post and lost over 250K coins. lol.
Seems like posting here is useless.
@EA_Blueberry @EA_Joz Please give us an update.
Community Manager
@EA_Blueberry wrote:
@Mcmondray wrote:
@EA_Blueberry I'll see if I can figure how to choose the category. It's early in the season. I got my first 3M then used some to bid on Tatum at 2.1 starting bid so I'm sure I didn't lose track.
1. I spammed the bid button quickly everytime I'm out bid.. Got resource download error, lost the bid after logging in and lost the coins as well.
2.Bid on 81 ovr CP3 which was just about 350k. My 3M became 700K while the bis is still going on.
3.Bid in 85 ovr Kawhi. I tried to be careful. waited for the get bid back message to come out bwfore pressing. Lost the bid and didn't get back the coins again. The highest I have saved at this point was just 4M so I'm very sure I didn't lose track of my coins.Hey, everyone.
If you're experiencing an issue similar to what @Mcmondray mentioned above where you bid on items and the coins aren't returned, I need you to direct message myself and @EA_Joz the following details so we can forwarded it along to the team for investigation.
- NBA LIVE User ID (Go to settings in game and it's in the top right corner. DO NOT SHARE THIS ON THE FORM BOARD IN PUBLIC)
- Device type you play on (ex: iPhone 10, Samsung Galaxy S20)
- Date and time you placed the bid and the coins never returned
- Coin amount
- The item you were bidding on
We'll pass these reports along to the QA team. Thank you!
Hey, all.
I need more account examples to get some push on this. I've only received 1 account so far. Please DM if you're impacted.
I just lost 1.5 million SELF EARNED coins in auctions its been like 30 minutes I want my coins back and also MAKE UR GAME LESS PAY TO WIN
@68f1o439li3c& @OnealTM direct message @EA_Blueberry or @EA_Joz the following details:
NBA LIVE User ID (Go to settings in game and it's in the top right corner. DO NOT SHARE THIS ON THE FORM BOARD IN PUBLIC)
Device type you play on (ex: iPhone 10, Samsung Galaxy S20)
Date and time you placed the bid and the coins never returned
Coin amount
The item you were bidding on
Same issue form Oneal happened to me
Community ManagerGreat news! The team is planning on implementing a fix soon. We'll confirm when it's gone live.
Please help, I encountered a similar problem last night while bidding for Davis 85 OVR. I won the bid at auction but lost twice the amount. Restarted game but it didn’t help. This is the second time that this has happened to me while buying a player. Hope my hard earned coins will be returned. Thank you.
Community Manager
